Had my furniture moved out and into storage for month, had estimate as suggested via phone, to find out that was grossly underestimated and charge additional 2 hrs@$180. They were slow to complete (especially as charging) Move in they could not find 2 bed frames, box spring and mattress and sofa, had to wait 2 days, and the items were ruined with black marks and not wrapped. Had to keep calling for updates (girls in office were great) management slow to respond. Still completely not satisfied and they really do not seem to care, they have been paid. Very bad customer service
- Approximate cost of services:
- $2,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are very sorry to hear about this. If you could please contact our Customer Care team at the Corp. office, we would like to speak to you about your move. Please email customer.service@twomen.ca and please provide you contact information as well. Thank you.