Contacted Two men and a truck for an estimate, was quoted $700 for a one bedroom apartment; at the end of the day I signed off and agreed to $765.29. I understand that estimates are not exact but it was pretty close, I was impressed. The movers themselves were excellent and it went smoothly.
When my credit card statement came I found out they had billed me for close to $1200.00, despite the fact that the movers and I had signed a receipt for $765.29. I am taking the matter up with Visa and will never use these guys again.
Update:The issue was resolved and the difference was refunded to the credit card. Lack of communication on their end was due to a health issue with an employee.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Adam, What you described here is not how we do business. Let us look into this for you. If you can provide me with your contact information, I'll get in touch. Once I have the details, I'll further investigate the matter. - Chuck Resnick, VP, Operations firstname.lastname@example.org
After communicating with our Etobicoke franchisee, we found that this was an error on our part. Your VISA card has been credited to net your final bill down to $765.29, which is what the total charges should have been. This was our mistake, and I apologize for how this was handled. Thank you for bringing it to my attention and thank you very much for your business. - Chuck Resnick