Turkstra Lumber Co Ltd

Building Supplies and Hardware
355 Mill Street Dundas ON L9H 2L9
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Doug in Burlington in Burlington
Doug in Burlington in Burlington
2 reviews Burlington, ON
5/10

New home build

Overall pleased but the post sale follow up from Norm is basically non existent. After spending a pile of dough at Turkstra they want to charge a restocking fee for a few small items. Have asked this waived but only told that "I'm taking this to management" that was about two months ago. No response to email request and no answering facility on Norm's extension. Guess they figure you'll just give up and go away.

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Company Response

Doug,

Thanks very much for taking the time to provide some feedback on your recent project. At Turkstra Lumber we are committed to providing world class customer service and as such, we value our customer feedback very much.

I’m glad to hear that overall you seemed to have a positive experience, but I do apologize for the after sales/project experience not being as seamless as we would have liked it to be.

I have followed up with our sales team, and I believe the issues regarding restocking fee on some special order items not needed has now been resolved to your satisfaction. The delay you experienced is not the way we like to do things and again on behalf of the entire Turkstra Lumber team, I do apologize.

Please feel free to contact me directly at jsherwood@turkstralumber.com regarding any questions/comments/concerns that you have.

Sincerly,
John Sherwood