Turkstra Lumber Co Ltd

Building Supplies and Hardware
355 Mill Street Dundas ON L9H 2L9
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HomeStars  >  Building Supplies and Hardware in Hamilton  >  Turkstra Lumber Co Ltd
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74%

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Reviews by rating (past 12 months)

Reviews for Turkstra Lumber Co Ltd

Average customer rating:
9 10 (6 reviews)

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Doug in Burlington in Burlington
Doug in Burlington in Burlington
2 reviews Burlington, ON
5/10

New home build

Overall pleased but the post sale follow up from Norm is basically non existent. After spending a pile of dough at Turkstra they want to charge a restocking fee for a few small items. Have asked this waived but only told that "I'm taking this to management" that was about two months ago. No response to email request and no answering facility on Norm's extension. Guess they figure you'll just give up and go away.

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Company Response

Doug,

Thanks very much for taking the time to provide some feedback on your recent project. At Turkstra Lumber we are committed to providing world class customer service and as such, we value our customer feedback very much.

I’m glad to hear that overall you seemed to have a positive experience, but I do apologize for the after sales/project experience not being as seamless as we would have liked it to be.

I have followed up with our sales team, and I believe the issues regarding restocking fee on some special order items not needed has now been resolved to your satisfaction. The delay you experienced is not the way we like to do things and again on behalf of the entire Turkstra Lumber team, I do apologize.

Please feel free to contact me directly at [email protected] regarding any questions/comments/concerns that you have.

Sincerly,
John Sherwood

Mike in Dundas
Mike in Dundas
6 reviews Dundas, ON
10/10

Home renovation into a duplex

My up and coming project will be wholly supplied by Turkstra Lumber in Dundas, except perhaps the flooring if required! I don't even bother with the big box stores at all!

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Sara from Copetown
Sara from Copetown
1 review Beamsville, ON
10/10

Kitchen reno

Rick Dyment is the manager at this location and I can tell you that he and his staff are always there with a smile and the know how to help you get the job done.

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Ben in west Hamilton
Ben in west Hamilton
1 review Beamsville, ON
9/10

Deck renovation

I always rely on the guys at Turkstra lumber to be helpful, courteous, friendly and knowledgable. As well as providing me with the proper supplies that I needed to get the job done, they gave me some great "how to" tips.

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Rick, waterdown
Rick, waterdown
2 reviews ,
10/10

bathroom reno

The staff at turkstra lumber were extremely willing and able to help me out with my bathroom reno.. This reno could have very easily turned into a disaster had it not been for their patience and understanding staff as well as their knowledge of their own products to turn this old bathroom into a new delight.

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Rick, waterdown
Rick, waterdown
2 reviews ,

First Review

10/10

bathroom reno

I have been undergoing a DIY bathroom reno that could have very easily turned into a dissaster. With the help of the knowledgable and patient staff at Turkstra i was able to find all the strange products i needed for this old house in order to make it new and reliable. Their expertise made it just that much easier for me to finish my project and actaully on budget.

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