We opted to go with this company because they offered a very cheap installation price ($300) and no-monthly contract, with a monitoring rate of only $19.99/month. Many companies like ADT do offer a $0 down installation, but force you to sign a 3+ year contract for $35+/month. And if you cancel within that term, you still have to pay out the contract. Not wanting to be bound to a contract for that long, we opted to pay a little out of pocket and have the freedom to cancel whenever we wanted.
Well, we never even got to the installation. The tech was over 3 hours late and never even bothered to call. When he got there, he had a terrible attitude and did not seem to want to work with us at all in regards to the placement of the equipment. He basically told us where he was going to install the equipment, seemingly to make it easier on himself. We called the office and asked to speak with a manager. The manager was not any more helpful, and had an attitude as though they had sooo many jobs going on that they could care less if they had our business or not. He was quick to get off the phone as he had another (more important) appointment to get to. He said that they could send another tech out to do the install, but it wouldn't be for another week and a half, as they were very busy. I told them I wanted to cancel, and I would just go ahead and take my business elsewhere, to which the manager replied "OK", and hung up the phone. If this is the type of "customer service" they provide BEFORE they install the system, I'd hate to have something go wrong a few months down the road.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?