- Approximate cost of services:
- $100.00
- Company Response
Thanks so much. We are happy we could help.
Thanks so much. We are happy we could help.
Very poor customer service and responsibility
We apologize for the inconvenience. We were supposed to get the product in last week, however, we are still out of stock as supply issues are huge with manufacturers right now. We do not have an ETA for the pool heater you're looking for, so we understand your request for a refund. Your card was not charged, only pre-authorized, as we do not charge until product has shipped. Our team provided you with proof that the order had been cancelled. The charge will not go through, please wait for the pre-authorization to drop off.
Again, we apologize for not having what you were looking for in stock. We did our best to notify you when you first called but understand your frustration.
Happy we could help.
We are sorry your experience wasn't as good as we like it to be but are pleased it has been resolved.
Thank you very much for the kind words!
Trustworthy service and advice
Thank you Sean!I am happy that we were able to solve your pool issues.
Thank you very much for your kind review!We truly appreciate your business.
We are sorry to hear of your experience and this does not sound like us.Could you contact us directly at info@totaltechpools.com so we can investigate.
Award Winning Swimming Pool Service Company and Retail Store. Specializing in liner replacement, safety covers, equipment replacement and water chemistry. Total Tech Pools was started in 1991 primarily as a pool service company. Many of the original staff came from other pool companies and many are still with us today. Total Tech Pools performs all types of repairs, restorations, and maintenance on pools including liner replacement, openings/closings, equipment installation and repair, leak detection and complete new pool installations.
In 1996 a retail store was opened and in 2001 a larger facility was opened in Oakville. Currently Total Tech Pools operates a store in Oakville , ON, Kingston, ON and Montreal, QC. We offer a full line of chemicals, equipment, accessories and many other supplies for your pool at very affordable prices. Total Tech Pools prides itself on providing honest and fair service and places a very strong emphasis on education and training.
We are very proud to have received the Small Business of the Year Award in 2009. We truly appreciate the support from our customers, staff, suppliers and other partners for helping us earn this prestigious award.
AWARD WINNING SERVICE TEAM
Our award winning Service Team has been serving customers for 20 years. At Total Tech, we pride ourselves on fair, knowledgeable, and honest service at terrific prices. To experience our service is to understand what sets us apart from the rest. We encourage you to book your experience today.