Total Tech Pools Inc

Swimming Pools, Spas & Hot Tubs
Oakville ON L6L 5V3
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Leanne from Brampton
Leanne from Brampton
2 reviews Brampton, ON
1/10

replacing equipment

I wish I knew of HomeStars before replacing all my pool equipment. A couple of years ago I had Total Tech replace my pool equipment along with changing my system to salt and installing a control panel. There was many things along the way I was very displeased with. (don't remember names now..but was for sure dealing with the "owner"for a major part of the installation) His communication was very poor and derogatory towards me. The equipment was to be set up in a new location, (as I found out later) they did not leave good spacing between the equipment and run the lines in the most efficient way. They ran wires through the side of the shed, when I asked them to run them through the floor. There was a problem getting the equipment started...he blamed it on the electrical set up and said it had to be changed, but wouldn't say what the problem was and wouldn't talk to the electrician. It ended up he had to call the equipment manufacturer to talk him through the set up. I wanted a bypass drainage valve put in, he asked me what for...he was going to leave me with no way to drain my water! Over the phone, I inquired about purchasing a timer. They sold me a $300 panel, that could control and diagnose all kinds of things I didn't need...needless to say there was cheaper options, my fault I didn't shop around to know them. Phone calls were slow to be returned. I felt that the boys that were sent to do the installation where not experienced enough. I would not recommend them.

Approximate cost of services:
$5,000.00
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Company Response

We are truly sorry that Leanne feels this way and has not contacted us to discuss especially since the equipment was installed in 2008 and we have performed additional -non- related work since then. We have thoroughly reviewed the file and the process was handled properly and by industry standards. The main issue was the electrical hookup which was performed improperly by her electrician . This was immediately conveyed to her and it was further stated that we are unable to tell her electrician what to do as we are not licensed electricians. As soon as this was corrected we programmed and set it up properly. All the equipment was operating properly and we re-visited several times to teach her how to operate the system. Prior to her purchasing the system everything was explained in full. We invite her to contact us at any time if she wishes.