As part of major basement reno, I needed to move furnace. It's a big job, involving a lot of duct work. I got Steve's (the owner of TBM) name from another contractor and met with him to get estimate. His crew arrived early on the agreed on date and began work. There was a glitch in the placement of the furnace that I didn't notice until the end of the day. To correct it would mean a whole day's work to be redone. I anticipated a battle (or at least, an attempt to 'pad' the bill to make up for the additional labour). When Steve showed up the next day, he told the crew that it had to be corrected. They moved trunk and I enlarged furnace room - a compromise that I was fine with. No additional charge; no arguments. The project grew (I added a gas furnace, for example, and they added gas line for new water heater) and additional costs always seemed reasonable. I've referred the company to a neighbour and they are as pleased with the service as I am. I'll be keeping the contact info for furnace and A/C maintenance in the future. Steve is relaxed (to say the least) about record-keeping but I was glad to not have someone who was constantly trying to 'upsell' services. A straight-up, honest guy. The crew (Eric, Goran and another guy whose name I've forgotten) were always good at explaining process and trying to accommodate my wants.