I would strongly discourage anyone from hiring this company to conduct any work. They completed a botched job and we have had continual leaking ever since. They continue to evade and deny any wrong doing and refuse to redo the job. We are hiring a new company to redo the roof and we will be taking this company to court to get our money back.
- Company Response
The job in question here was done in 2012. It is a 3 story flat roof with a sliding glass door. The difficulty on this project is the sliding glass door is FLUSH to the roof substrate. A door sill should be raised above roof level a minimum of 4" as per basic Ontario Building Code requirements. In spite of the obvious challenge here AND with a clear understanding with the owner regarding "limitations," Toronto Roofing Industries tried to make good what has proven to be a near impossible situation. However, it has not been for lack of trying. The company has returned to the job on FOUR separate occasions over the past 4 years in its resolve to bring the matter to a satisfactory conclusion. It should be noted, each time it achieved some degree of success; albeit temporary. Toronto Roofing Industries owner, Tim Mulroy was on-site as early as May 2016 to meet with the complainant (tenant) who is speaking here for the owner. Our position now is to insist that the door be raised before any further work can be done. It has been communicated in no uncertain terms that we are fully prepared to redo the flashings at our own cost once the door is raised. Toronto Roofing Industries understands fully that successful business depends on reputation. We are very proud of our reputation and take it very seriously.