Thermo Bilt Windows & Doors

I hired Thermobilt to replace 1 broken window as well as install an additional 6 windows on my home. While they did a good job on the installation of the windows, I was not happy with the quality of the finish on the outside of the windows. As it happened, once I saw the job done by another company on my aluminum siding I had them re-finish the windows.

We hired Thermobilt to install some windows in our home and have come out with mixed feelings. Though we were overall happy with the workmanship and specifically the help received from Danny, we have had some problems since the job was completed. Unfortunately, one of the windows subsequently broke and it has been quite the hassle to get replaced. Though there has been much communication with the company since the summer when the issue arose, there is yet to be any resolution and I feel the whole process has been a bit of a rigmarole.

I hired Thermobilt to replace 1 broken window as well as install an additional 6 windows on my home. While they did a good job on the installation of the windows, I was not happy with the quality of the finish on the outside of the windows. As it happened, once I saw the job done by another company on my aluminum siding I had them re-finish the windows.

Thermo-bilt  installed 5 windows at our house in August 2004. We were quite satisfied with the product and installation until last fall when we noticed signs of seal failure on the actual window.  We have a life time warranty on the windows so we contacted Thermo-bilt. According to Thermo-bilt, they were not able to find documentation that the warranty was properly registered at the time of purchase, and for that reason were not initially willing to honor the warranty. After several months of negotiations and the involvement of the Better Business Bureau (BBB) we had agreed to a compromise for a small installation fee. Thermo-bilt was then quick to schedule an appointment to measure and install new units replacing those where a seal failure had occurred. 

Note that manufacturers generally only provide a 5 year warranty, so make sure to you are clear about the terms of the Life-Time Warranty and insist that Thermo-bilt provides you with confirmation that is has been registered. 

2 batches, first 5 windows very disappointed bc workers left a mess, bedding full of dust. changing windows on 3rd third, aluminum fell on first floor. 2nd time father and son came and did the rest- fantASTIC but a door was going to replace didn’t turn out. dealing with salesperson to a rectify. screens flimsy, but pretty happy, house warm.

I had windows and a door installed. The windows are great but the door has a crack in it and I’m still waiting to hear back from them to fix it. Four months ago when I originally phoned them about the issue they asked for a photo, so I sent them one and they said they would come and fix it, and I haven’t heard from them since. I understand that defects happen, but customer service has to be in place so that problems are solved quickly and consistently. They have no problem collecting money but they are definitely not timely in following up. Chances I’d recommend them? A three -- I must give them credit for good quality work and materials but the follow up has been so poor that it really changes my opinion of them. Overall experience? Five, not because they didn’t come and install, everything works, but the significant crack in the door jam is very disappointing.

We were recommended this company by our neighbours. They have decent installers and for the most part they are on time. The problems are with their service department. They don't really have one. For such a big job and price tag, i would recommend a larger company. Their service department are the installers going back to fix things. They are really nice, but busy...We have been waiting 2 years for repairs and attention.

Thermo-Bilt you have not contacted me, i have had to call you every time as recent at today February 9, 2018. And still not sensible response to how you intend to resolve this issue.

I had 3 windows replace in my home in December 2016. One of the 3 windows was not installed properly, ThermorB acknowledge this fault and promised to replace my window. As of today, January 2018 Thermo B has still not replaced my window. I have cold air coming into my room and i have 2 babies.

My Renovation was completed to all the rooms, BEFORE WE GOT THE NEW WINDOWS INSTALLED.
2nd point to note: We have been trying to get this issue resolve since December 2016. At this point I am truly disappointed at the Business response.
Only when we started posting our complaint online that Thermo B has decided to RESPOND TO OUR COMPLAINTS. I am deeply sadden by this business lack of professionalism and disregards for us as customer.
On March 5, 2018 I was informed by Thermo B that I have to wait until a specific installer (R) returns from vacation before the window can be replaced - R U Kidding me!!!
Finally, on March 27 the special installer showed up to install a window and told us that the window he has will not match the other windows to the front of the home and we will have to schedule another appointment for them to have the grills done to the window. We asked them to please get the correct window that we initially ordered and have it done properly or kindly give us a refund of our money. I waited for a response and today April 17 when we called we were told that they will not be installing the windows and we will have to install the window ourselves. At this point I am truly frustrated and disappointed, after we have waited so long, since December 2016, and tried to work with this business this is the way they choose to thank us for being so kind and patience. Please be aware of this company, I would not like for anyone else to have to go through this horrible experience.

I am infuriated.!!!! We had Thermo-bilt work on several of our windows and doors in our house, this included a basement door, for all of which we paid around $13,000. Our problems with Thermo-bilt has centred along the basement door that they installed. First, the knob is at the level of the knees, a fact of which we were never informed, when we had them custom build the door. But what is worse is that the door frame, which was also installed by them, is not symmetrical, and thus the door is not easily opened and shut. This means that the door was not well made, nor was it installed correctly by Thermo-bilt. We have tried to reach for someone from Thermo-bilt to bring somebody to fix this egregious problem, but it has been impossible. It was easy to find someone when we owed them money, but it is impossible to find someone in this company to help when problems arise. I have spent so much time trying to get someone from Thermo-bilt to fix the problems that I have given up!!!!! :( I am so tempted to to get into contact with a lawyer to take some legal action!!!!