I had windows and a door installed. The windows are great but the door has a crack in it and I’m still waiting to hear back from them to fix it. Four months ago when I originally phoned them about the issue they asked for a photo, so I sent them one and they said they would come and fix it, and I haven’t heard from them since. I understand that defects happen, but customer service has to be in place so that problems are solved quickly and consistently. They have no problem collecting money but they are definitely not timely in following up. Chances I’d recommend them? A three -- I must give them credit for good quality work and materials but the follow up has been so poor that it really changes my opinion of them. Overall experience? Five, not because they didn’t come and install, everything works, but the significant crack in the door jam is very disappointing.
- Approximate cost of services:
- $0.00