We needed special order tile edge for our new shower, the associate said it would be here in 5-10 business days at the most. When we went in to make the order we had to prepay the entire amount and the associate put the wrong information in 3 times. The edging took significantly longer then 10 business days to get here and every time we tried to call and get information we were shunted off to someone else or told the person who was looking into it was not in that day. We decided to cancel our order but they wanted 35% restocking fee even though we had never received any product. We demanded a full refund and all of a sudden the product that was still on order and would not be in for a few more days was in the warehouse that afternoon. I work in retail I know there are things beyond the control of a store but I do expect a courtesy call to say what is going on rather then misdirecting the customer on the status of their order. They were very unprofessional and disorganized and I would not recommend anyone going to this store unless you are buying something instock.
- Approximate cost of services:
- $1,200.00