Well, everybody seems to love this guy, but I beg to differ. My Kenmore dishwasher failed to drain intermittently. Joe came promptly, cleaned it out, checked things, ran a diagnostic. He was polite & friendly, said it was now fine, left. The next day the dishwasher again wouldn't drain. I called Joe, he seemed really sorry, but said he couldn't help, must be the timer, told me I had to call Kenmore. {WTF? He knew it was a Kenmore before he came, if he can't get parts for Kenmore he should have warned me.} Anyway, I called Kenmore, they replaced the DRAIN PUMP (not the timer) and the dishwasher now runs fine. (They explained the pump was overheating, which was why the problem was intermittent.) On top of all that, Kenmore's service call cost less than Joe's! I won't be calling the Appliance Guy again. Sorry to rain on the parade....
- Approximate cost of services:
- $100.00
- Company Response
It is very important to me that my customers are happy. I am sorry that your dishwasher acted up again. But after I cleaned out the dishwasher sump area, it drained perfectly for me several times. Since it worked for me at the time I didn't think it was necessary to put in a new pump or electonic board(Timer). Kenmore's(Sears) service call is 79.95 and mine is 55.00 to 65.00 depending on what area you are in. I can only hope that we can talk and that you can give me the oportunity to see if there is anything more I can do for you here.