Taunton Pools

Swimming Pools, Spas & Hot Tubs
133 Taunton Road West Oshawa ON L1G 3T4
Write a Review
Write a Review
HomeStars  >  Swimming Pools, Spas & Hot Tubs in Oshawa  >  Taunton Pools  >  Inground pool installation, poor service
Matt Poyner from Whitby
Matt Poyner from Whitby
3 reviews Whitby, ON

Inground pool installation, poor service

We had Taunton Pools install our inground pool just under 4 years ago. We were reasonably happy with that process but since the installation the pump always seemed loud. From the beginning. To be fair, we never raised the issue with Taunton Pools because it seemed to work and we didn't know any better, this being our first pool.

An inspector recently came through our house since we are selling and noted the "noisy pool pump". To make sure we weren't leaving the buyers with a problem I took the pump in to Bill's Pumps in Oshawa (who was excellent). The problem: Defective bearings - replaced for $190.

I just called Taunton Pools to inform them of the situation, requesting some sort of compensation. The pump was noisy from the beginning, so the installers should have identified a problem and dealt with it. Instead, we are stuck with this expense.

I am disappointed that the problem was not acknowledged during installation or any subsequent visit. But I am equally disappointed that Taunton Pools is unwilling to do anything to make this right now. The man I spoke to on the phone was argumentative rather than apologetic.

Unfortunately, I can not recommend Taunton Pools.

Was this review helpful? Yes No