Horrible experience with Tasco. We were on the fence about adding a steam oven to our appliance package. The sales rep urged us to order it and we can cancel the order anytime before delivery. Well, we configurated the kitchen and didn't have space for it - so we contacted them to take it off the order. At that point the salesman reneged on the agreement and it turned into me losing my 10% discount on all the appliances and another 10% restocking fee for an item that never even shipped.
To make matters worse, the salesman now has completely reversed his story. It became clear he coerced us into adding it so he could get his commission.
Their management doesn't seem to care either - I called to discuss with the sales manager and she never bothered calling me back.
Hey, I only dropped 28k in high end appliances why should I expect transparency and fair dealing.
After buying appliances at Tasco for many years there, I will never ever use them again.
- Approximate cost of services:
- $28,000.00