I've had two dealings with this company and they do have great products at great prices, but their service is horrible. My first sales associate claimed he couldn't release any product information to me unless I was purchasing on the spot. As I do like to shop around, I asked for a quote on a tube, two sinks, two toilets, faucets, kitchen sink, totaling around $5000. he said he would email me one that afternoon. It's been a week and I'm still waiting. (I gave him a business card so I don't think the email address was mistyped) Anyway, we ended up buying most of these items from a company down the street as we were put off by the service we received. However, we did have to by our bath hardware from Taps. With our second sales agent service improved only slightly. I am still waiting to hear back on a change to my order which is time sensitive.
Overall opinion: shinny showroom, service that sucks.
- Approximate cost of services: