Taps has lovely items, and great selection. However, as others have already said-getting through to the store, after a purchase has been made is a horrific trial of endurance!! I had one small part that was not delivered with all other items, because I was told it had not come in in the proper finish. Fair enough, I thought it would come in the following week. By end of following week I started to call Taps to see what was happening, as I had not received any call from the store. Called the store on Wednesday to speak with salesman, never heard back, so on Saturday went down to Taps-finally located part, and picked it up-only to find that it was still not the right finish-was told to call back in the middle of the next week, as it should be done by then! Well started calling Wednesday morning-VERY difficult to get through to the salesman we dealt with-all you get is front desk that puts you through to salesman's voice mail-then you wait and wait... it took 3 calls that day to actually speak with salesman!! Got a new story from him that day about part and told to call again early the next week! Did that again and once again-it took many calls to actually get through and speak to salesman! Taps is great for selection, but when it comes to "aftercare" they are very difficult to deal with-it should not have to take numerous calls in one day just to get through and speak with salesman-on one of my calls when the receptionist told me salesman was busy with a customer, I angrily told her that I too was a customer, and one that had already paid Taps $2000.00, and that I should be treated better-she then went and got salesman on phone!