Will advise further as the furniture was to be delivered today (Dec 21) and did not arrive with no phone call advising me even when I spoke with a Sterling rep this morning. Original order was placed Sep 27, 2016 - was advised roughly 7 weeks the material I ordered could not be placed on the love seat as it would leave a seam down the middle of the love seat, of course, I replied that is unacceptable. We had to go back to Sterling and pick out another love seat so we could have that material. I wonder why it took almost 7 weeks before that was figured out. Will provide a more detailed review once I actually am in possession of my furniture. Furniture finally arrived Dec 24 after numerous phone calls. This was a 3 month ordeal encompassing numerous phone calls, no deliveries on dates promised and at long last have received all our products. Quality of furniture if good but the rest well lets just forget about it all now.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Cindy, thank you for taking the time to provide us with your feedback. We appreciate your business, and are upset to hear that your experience was an unpleasant one. It has been a pleasure working with you and your family over the years. I really wish this experience was better and we will definitely strive to make you happier on your next purchase. Please see me and I will work out something for you.
Thank you again.