They were quick in the respond for the job. After 2 treatment the bed bugs were still found. When we told them to honour the work their did. They want additional amount. So we decided to call other company to finish the bed bugs problem.
- Approximate cost of services:
- $1,170.00
- Company Response
Hello, unfortunately the client did not follow the recommendations and bed bug protocol procedures we set to ensure the optimal outcome for treatment. When they contacted us they only wanted an inspection for bed bugs and a letter for Airbnb. Upon inspection, the technician found bed bugs in the residence in which the client then decided to go ahead with a treatment. We clearly explained to them the procedure and that the price includes two treatments. They contacted us a week later for a letter verifying that the place was free of bed bugs and chemicals but refused the second treatment, in which we insisted that we cannot write that letter until the second treatment is complete and the procedures outlined are followed. They agreed to the second treatment but did not follow up on the procedure, therefore the optimal treatment outcome was not reached due to noncompliance.