Worthless warranty, disrespectful customer service
The five year warranty Rod signed proved useless - a cabinet door cracked shortly after we paid Rod the full amount. In addition, in several cabinets, the paint is peeling and when one door is opened, it bangs against the knob of the door next to it, causing a dent. This is due to poor design.
In September, 2010 Rod sent a representative from the kitchen manufacturer, Ted, to look at the cracked door, and Ted agreed to replace the door. Since then , Rod said the cabinet manufacturer went out of business, and therefore, Rod was not responsible to cover his warranty. To quote Rod's e-mail from February, 2011: "As you know the supplier that we used before, (company name removed) went out of business and no longer is operating. Therefore I cant get doors from them for you to replace? There warranty no longer exists because they don’t”. The 5 year warranty written in the contract is with Snow Valley Kitchens, not with anybody else, and Rod is refusing to honor his own contract.
After chasing him with numerous e-mails and phone calls to which he rarely responds, Rod agreed to check if his current supplier can get a similar door, but he never got back to us – It is February 2012 now. . He is ignoring his contractual responsibilities and treating customers with total disrespect.
Be careful of his deficiency list policy – he requires the full payment when he makes a list of the existing work still to be done, not when the your kitchen is complete to your satisfaction.
- Approximate cost of services:
- $30,000.00
- What could this company do to improve their services?
- Respect the customer and the five year warranty you signed and fix the problems.
- Company Response
A Response from Rod Snow the owner of Snowvalley Custom kitchen and bath. Its a shame that homestars will post any reviews without checking the authenticity of the review or even the name and addresses. Anyone can write a review and have it posted without any merrit?
This Client named as Jack? Claims that we are not honouring our warranty? We made a defficiency list with them and the bill was never paid in full? We still went back to check on their issues but were sworn at and berated. We have been in business for over 20 years and have served thousands of happy clients. Its a shame that the minority sometimes are the ones you hear about.