As a perfectionist, I have never given a contractor 10 out of 10 before. But anything lees than 10 is unfair to Smart Roofing Inc. based on my recent, pleasant experience with them.
Since last summer when high wind blew off a few shingle tabs from my roof, I was wondering if reroofing should be done. I called a number of contractors picked from their ads in late May. Jerry at Smart Roofing was the second contractor to call me back. Before his first visit, he called me to ask if it was raining in my area. Since it was, he postponed to the next day. He showed up on time and went to the roof to investigate, which the first contractor didn’t do (and then I understood why Jerry rescheduled the visit). Jerry’s enthusiasm impressed me immediately. You could see his proud in his company and their work when you heard him referring the houses they had reroofed as “my houses”. I could tell that he was not acting. He showed me the problems on my roof and I was quickly convinced to use their service without seeking more quotes. To help me choose the color, he drove me to see some of “his” houses (over a dozen just in my neighborhood alone) and left a sample collection of all available colors for me to discuss with my family.
His visit was on a Friday, and the 5-member crew showed up the following Thursday to do the job. I stayed home to observe their processes from time to time. First, I gave them very high mark for their safety awareness considering the steep slope of my roof. Second, I was convinced that they did not cut corners. When a worker was nailing down a new plywood but could not reach the upper corner by a few inches from his temporary platform, he climbed up the rope (2 meters away) just to hammer in the last nail. Third, every crew member was experienced, professional, hard working and courteous. A neighbor who had experience in the roofing business later told me that he was impressed by the good job Smart Roofing crew did with my roof.
The crew completed the work after it got quite dark, which made me a little concerned that some details might have been unintentionally missed. So when Jerry showed up next day, I asked him to have the crew double check the roof in daylight. But I still wrote Jerry the check for the balance. In the meanwhile we had light rain that raised a few concerns, including water dripping from eaves trough. I emailed Jerry about my concerns on Tuesday and noticed that my check was already cashed. How many times have we seen the contractors changing attitude after they received the payment? Not Smart Roofing Inc.! The entire crew showed up on Thursday evening after Jerry left a message in my voice mailbox in advance. The crew checked the shingles and found nothing wrong. But they did not stop there; instead they borrowed the garden hose to find the root cause. It turned out to be a hole in the gutter. They then used caulking to seal the hole. The crew spent a good half an hour to address all my concerns which, in hindsight, might have been pre-existing conditions. I really appreciate and value their prompt response and a fantastic job!
Smart Roofing charged more than the first contractor’s quote, but I am extremely happy for my choice knowing that I have a perfect roof, and that the 10-year workmanship warranty is not on paper only!
- Approximate cost of services:
- $7,000.00