We selected Sky Kitchen Cabinets to build our basement kitchen cabinets and counter top. We met and dealt with Binder for our kitchen pricing, build and installation. He was very customer service driven and we appreciated his expertise and suggestions on our kitchen design. At the time of our contract signing we were told any kitchen installation delays we may experience would be limited to a day within our agreed upon installation date. The start of our kitchen installation was delayed by over a week. We were not very pleased about this outcome but Binder explained the reasons to us and made some concessions which we appreciated.
The Sky Kitchen cabinet installers were very professional, customer service oriented and displayed great skill and work ethic. The quality of the kitchen cabinets were spectacular and we were more than pleased on the look, design and installation.
Next was the Kitchen counter top installation which we did not have a great consumer experience with. Sky Kitchen used a subcontractor KStone for our quartz kitchen counter top manufacture and installation. We had to wait another week for the counter top installation. When they arrived with the counter top their measurements were off by almost 2 inches! The installers were definitely not customer friendly and even ignored us when we were asking questions about the product and installation. We did not feel like valued customers but rather like a nuisance to these installers. We discussed our issues with Binder who understood and made additional concessions for this huge error. Needless to say this left a very sour taste in our mouth for our complete Sky Kitchen cabinet experience.
Overall Sky Kitchen Cabinets was a good company to deal with that has competitive pricing coupled with good customer service and good quality kitchen cabinets, however we were not pleased with the subcontractors they used for our kitchen counter top installation, and really reflected poorly on the total Sky Kitchen Cabinets experience.
- Approximate cost of services:
- $10,000.00
- Company Response
Hi John...Thanks for your valuable feedback and it was with your support that we were able to provide you the kitchen as you desired...I really apologise for the Counter top measurement error and delay in completing the job. Going forward we are going to seek for another fabricator is more professional. Your feedback helped us to improve our sub contractor services...once again many thanks for providing us the opportunity to serve you.
Regards,
Binder & Sky Kitchen Team