Shanks was called for a leaky, very old bathroom tap on a Sunday. It turned out that it was very hard to take out but the worker did - but could not budge the cold water (which was not leaking anyway). The worker commented about what "looked like" some dripping on the intake pipe from the outside - he initially claimed he could not touch the city=installed meter. It turned out he could and the water was simply condensation on a very humid day. All in all the worker traveled from Oshawa on a Sunday afternoon, so one way was one hour! The tap was repaired and the meter was adjusted in some way, the price was huge (550.00) but that's what you pay for weekend emergencies. Nice chap.