Jason appeared within three hours of call. He installed a new faucet, repaired a leaky pipe in another and inspected 2 other drippy faucets--all within 60 minutes! Jason's advise on the last two saved me money as another plumber had been here and had suggested replacing the cartridges. This saved me about 200$.
I have called Shanks many times for repairs and have always been satisfied with the results--never needing a call back to touch up a job incomplete for some reason.
Shanks gives speedy and efficient service, and the person manning the phones has excellent recall of customers.