As everyone else, we were enchanted by the location of this neighbourhood and bought in to Senator's promises of a luxury, upscale home.
To make a long story short, please be aware that:
1. There is an active re-zoning application for an apartment building at the waterfront of the Lakeside Cove neigbourhood. That is something Senator was and is aware of but does not disclose to new buyers. Master plan in the sales office does not reflect reality for the area.
2. The samples you may see at the sales office are misleading. After paying your deposit and get set up with the decor centre, you will find out that the actual samples are in Toronto decor centre (people would simply walk out of the sales office if they would be there) where you will have to take what is included - a single choice of flooring, a single "Senator White" colour, very basic carpeting on bottom-line pad, bottom-end cabinetry and hardware, etc etc. Anything else will be extra twice or more of its market price, so your "$10,000 in upgrades" will evaporate immediately. Please see what you are getting before finalizing your purchase.
3. Non-existent customer support and service. At the decor centre, be prepared to be treated with extreme hostility if you question anything and having "within our legal rights" shoved at you without explanation when you expect a simple answer. You will be treated very well if you smile, nod and agree with everything they say, though. The choice is yours.
4. You will never be able to contact anyone above sales manager. I could go on and give examples of their irresponsible attitude and half-truths but it will take up too much space.
Judging by our experience with Senator and losing our faith and trust with this company, we are preparing to be very scrupulous and diligent with next steps. If you are not prepared to look over their shoulder every step of the way, you will definitely regret it, as many people indicated here.
- Approximate cost of services:
- $550,000.00