DO NOT BUY SENATOR. They also operate as Kingsmen.
Beware of Tori and Marg. They are a mother daughter team.
Tori is the customer care coordinator
Marg is the customer service manager
Aldo is the vice president of construction.
Tori will skim through the pre delivery inspection. Being as vague as possible. Reason being, Tarion will look at that report first to determine if cause of repair needed was home owner or builder. Be very detailed on the pre delivery inspection.
After you submit the 30 day inspection to Tarion, Tori and especially Marg will finds reasons why the issue does not need to be resolved.
My experience, bought a Senator home in Woodstock. I signed the dotted line on July 2015 and took possession Aug 2016. Upon possession the back of my roof was caved in (I have pics). Though noted on the pre delivery and told it would be fixed before I took possession, nothing was done. The stairs need to be refinished, cracked grout throughout the main floor, 4 cracked tiles. The master shower tiles had to be ripped out and redone because of a leak and standing water on the shower floor. I have a 30 day inspection list with 75 items needing repair. Senator had 1 year to build my house. So why such poor quality?
Marg states the cracks in grout all through main floor are hairline and not an issue will check back at one year. The tile guy said the cracks should be fixed right away.
We had to get Tarion to do a conciliation. Tarion inspector will come out and take a look. If repairs not done Senator gets fined. Once Marg found out about the conciliation she trying to get everything done with the utmost urgency.
The roof was fixed late Feb 2017. I took possession Aug 2016, and it was noted on the pre delivery. Reason it got done? Conciliation.
I won't get into how badly they ripped up the lawn with the scissor lift.
The backyard backs onto a road. There is a fence up installed by the builder at the city's order. Senator had to do some repairs took off two fence panels and didn't replace them. Open for over a month people would be snooping around, trying to cut through. We had to complain to the city and they got Senator to put the fence back.
In order to fix two cracked tiles in the kitchen the island had to be moved. Instead of moving it the lifted up and rested on 2x4 blocks. At the same time fixing the leak from kitchen sink into basement. The trades people turned off water, disconnected faucet and dishwasher. To fix laundry tiles the washer had to be disconnected and moved. All tiles were fixed but not the cracked grout. Once done the trades didn't hook up the drain for the washer, a load emptied onto the laundry floor. The trades didn't hook up the water to dishwasher. It ran a cycle with out water. The trades didn't connect the faucet properly. It leaked onto the cabinets and floor, making its way into the basement. In our attempt to rectify and claim damages Aldo tries to tell us we will now only communicate through our solicitors. He hasn't said a word the whole time and we tried contacting him before (on Jan 6 2017, he didnt respond) about the service from Tori, Marg, Senator not completing repairs. Now he tells us this BS. I got some choice words for him.
Tori and Marg have terrible customer service. Tori especially doesn't like to pick up her phone or call you back. Marg doesn't care and will talk down to you.
The owner Matthew doesn't care because he has your money.
I can't say what other sites are like but DON'T BUY in Woodstock.
There is more I don't have enough time to write it all down right now. I have all pictures, documentation, and emails to go along with what I say. DON'T BUY SENATOR (KINGSMEN)