Royal Stone International

Countertops
1255A Reid St Richmond Hill ON L4B 1E9
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Countertops
Royal Stone International
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59%

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Reviews for Royal Stone International

Average customer rating:
7.3 10 (6 reviews)

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JC in Markham from Mississauga
JC in Markham from Mississauga
2 reviews Markham, ON
8/10

Kitchen renovation

Jennifer of Royal Stone has been very patient with me, I went to 6 stone suppliers before I got the granite slabs I want, and Jennifer has been patient with me, providing me with the measurement of slabs that I should pick. The end product was lovely. The installation while not Italian quality, was acceptable. The installers were good, cleaned the place up. We asked Royal Stone to so a couple more things with the slabs, and it was done at a reasonable price.

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Darren from North York
Darren from North York
4 reviews North York, ON
6/10

Granite countertop for condo kitchen

Royal Stone International
905-482-3339
1255A Reid St
Richmond Hill
ON
L4B 1E9
CANADA

We initially were interested in dealing with Royal Stone because they were advertising a very good price at the Home Show - a flat all-inclusive $/sqft (depending on the stone chosen). We were told this of course included everything: sink hole cutting, removal of the old countertop. After choosing the slab with Melissa in the showroom, there's now a charge for cutting the sink hole ($150, I believe) and $150 for removal and disposal of the old countertop - the person that told us this was all included at the Home Show was "new" and wrong. I also apparently wasn't able to use the sink I had already bought although no one was able to really explain why. Communication was a real issue. I ended up still going ahead with the countertop after some haggling since the total price was still not too bad and I just wanted to get it done after way too much back and forth. I had them come back a second time to measure because I had a feeling they had measured the right edge against the oven incorrectly (I was right).

The people that came to measure and the installers were punctual although their English was very limited. The space was left reasonably clean and they generally did a good job. The no name 18ga sink they provided for $200 was also better than expected. My only gripes were that one side of the countertop was of a larger depth than had been agreed upon, resulting in a 2" gap between the edge of the cabinet and the inside of the ogee edge. I also found out right after I started using the countertop that the granite had been really badly sealed (or not at all). Melissa was courteous and responsive and sent someone out to take a look and to apply more sealant. Of course, the person that came didn't bring any sealant! After another call, it was clear that they didn't have the time to send another person out to seal the countertop for some time. I ended up doing it myself and Melissa agreed to a small partial refund to address the other issue.

Overall, I was happy with the actual granite itself and the price. I would not say there was any intentional deception but there were far too many miscommunications. For those considering Royal, I recommend being very explicit regarding what you want and get *everything* in writing (ALL dimensions especially - double check their measurements yourself) and seal the countertop yourself before using it.

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Summer in Maple
Summer in Maple
3 reviews MAPLE, ON
10/10

Kitchen and vanity countertop

Good company. Good service. I changed my kitchen and vanity counter top on Dec 24, one day before Christmas. The three guy came my house, remove the old counter top, and add the plywood. They finished the installation within 4 hours. Good service! Price is reasonable! Highly recommended !

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AT in North York
AT in North York
1 review North York, ON
1/10

Countertop

We had a counter installed from this company, and they left us without a counter and a kitchen for 3 weeks!! After the 3rd week, they brought the granite counter back, but left without sealing the granite or installing the sink. We contacted them to see when they're coming in next, but after not hearing from them for a few days we decided to finish the job ourselves. It was a nightmare -- beware!

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bubu2u
bubu2u
2 reviews ,
10/10

Kitchen Reno

We worked with Melissa on the quartz counter tops for our kitchen reno. Our experience with other dealers in the area up to this point was very poor. But Royal Stone changed our opinion immediately. She was responsive, helpful, fully understood our needs, and her price was the best we'd received. There were issues that we ran into (as you will in any reno), but Melissa worked through these for us to ensure that we had our counter installed to spec and on time. Thanks Melissa!

I would highly recommend Royal Stone to anyone.

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Sandy
Sandy
3 reviews Richmond Hill, ON
9/10

Kitchen Renovation

I bought my granite kitchen countertop from them. I got a really funky shape of island made. The amazing part is that I don't need to pay extra for the irregular shape. Their CNC machine cuts exactly what you want. Everyone comes to my kitchen loves the centre island!

1 of 1 people found this review helpful.
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