If I could give Justin, my Project Manager from Roto Rooter, a score of 20 I would! Justin came in the middle of the night when my wastewater pipe backed up into my basement. After clearing the problem, he used a camera to view the issue and discovered the metal "test t" in my wastewater pipe was rusting and needed to be replaced.
Normally, this is a relatively easy project, as the Roto Rooter crew dig down 11 feet and replace the metal part with PVC pipe. In my case, though, they discovered sand mixed with water at 7 feet, and the earth started collapsing into the hole. They had only encountered this at one other house and it's a problem.
Justin was an amazing Project Manager. He outlined my options, discussed all of the pros and cons and then co-ordinated a day that included the rental of a steel cage to be lowered into the ground, a hydrovac truck to vacuum up the dirt, sand and water, and the delivery of dirt and gravel.
This was a high stress situation as the gas line had to be exposed. Also, my insurance agent had informed me that property insurance contracts in Ontario typically have clauses that exclude coverage for "earth movement". If a sinkhole had occurred, I would have been on the hook to pay for it even if it impacted the foundation of my house.
Justin calmly got me through the project. Many thanks to Igor and all of the Roto Rooter team that assisted.
I have recommended Roto Rooter to all of my neighbours who will likely encounter the same issue.
- Approximate cost of services:
- $18,500.00