I don't have enough bad things to say about roto rooter. Very disappointed to see such a big name company run so poorly.
Needed a simple valve replaced it was in a bit of a weird spot and the tools I had didn't work so I called roto rooter. Id had that same valve replaced before and another for $100 and so was expecting around rhe same or less for just this one. To me it was an easy fix or is so it should have been a quick fix and then done. The guy came and complained about the spot location of the valve and kept going back to his truck to "get a different tool" keep in mind this is your every day average valve repair.
My wife was home on mat leave and did t know the extend of what needed to me done. I got home and saw a $400+ Bill I almost hit the fan. I called them.to fond out why it was so much and they said it was something like $250 dollars for the first hour and then half that for every hour after that. First of all that's ridiculous. Secondly he wasn't even here ONE hour let alone 2. I asked to speak to someone in charge was told their busy but they'll call me back... 2 months later and I still haven't heard from anyone.
The only reason I'm not giving full zeros is because they did at least fix the problem.
Worst company ever how they've been in business for like 80 years is beyond me.