Roto Rooter Plumbing And Drain Service

Drain Services
Toronto ON M8Z 4Z7
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Roto Rooter Plumbing And Drain Service
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71%

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Reviews for Roto Rooter Plumbing And Drain Service

Average customer rating:
8.6 10 (210 reviews)

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Sagar in Mildmay
Sagar in Mildmay
0 reviews Mississauga, ON
4/10

Basement Water Leak

After going through 2 lesser known plumbers with no luck, I reached out to Roto-Rooters for 'best in the business' service as I was told they are the #1 plumbing company in Toronto/GTA. After being told on the phone that two past plumbers are having trouble finding the source of the leak and that I would require extra tools to help diagnose (drain camera, moisture sensor), I was assured that someone certified and experienced was going to come and figure out the leak. This was far from the truth. Dwayne came in and proceeded to waste 5 hours of my day for 1 hour of work. He spent anywhere from an hour to an hour a half away from the basement outside on the phone and proceeded to change the toilet gasket that had already been changed by a plumber a few days prior. Until Andrew came in, we weren't even able to get a rough idea of what is going on and Andrew is not a plumber but rather works for the restorative team. Afterwards, I was told that they would not process the charges as Dwayne felt he didn't do anything deserving of work. Later on I go ahead and see a charge on my credit card (which I don't remember authorizing the charge for) for $717. Upon calling to dispute, Roto Rooters decides to not honour their lack of work and keep the charges that I will now have to chargeback on my credit card and follow through on the dispute process.

Overall, very poor experience from what is touted as a top of the line plumbing company. The other positive reviews gave me hope when I called them but I've been sorely disappointed. I will give special credit to Andrew's work and Nicole's patience on the phone in discussing the charges but I would never recommend this company to anyone else ever again. I would also suggest you ask them to show their plumbing certification because Dwayne's work was incompetent and not indicative of a certification. Maybe as a Dr. my expectations of certifications are higher but he truly felt like a new grad for an experienced person's job.

TLDR: You're better off going with another plumbing company if your issue is even remotely not straightforward slam dunk case, these guys are not prepared or competent to handle it and will waste lots of time (billing you in the meanwhile) until the 1-2 competent guys come down to figure it out.

Approximate cost of services:
$717.00
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AJ
AJ
0 reviews Toronto, ON
10/10

Problem solved promptly & for less than expected

Our upstairs toilet backed up into kitchen sink, once. Mike from RotoRooter showed up on schedule, diagnosed a temporary block, gave good advice on cleanup, and charged the minimal service fee.

Approximate cost of services:
$50.00
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Paul Biasucci
Paul Biasucci
1 review Toronto, ON
10/10

Toilet Issue

Jordan came out to analyze the issue and concluded that the main pipe from the basement toilet underground was broken. This was done with a camera and also detected that tree roots was the cause of the breakage and blocking the flow. He had suggested that the floor would have to be broken in two places possibly to gain access to make the repair. When Ivan, the excavating crew arrived the next day, he was constantly providing me a play by play of all his actions. The concrete was broken in one place only and managed to repair the clay pipe by seeming together PVC connection. They were very clean, efficient and courteous and once all done the hole was covered and patched with new concrete in under 4 hours. Jordan had called me to amend the quote due to the fact that they only had to excavate in one place and not two. A great experience from start to finish and a job well done!

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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Gail Solecki (Tom Wheler) from Toronto
Gail Solecki (Tom Wheler) from Toronto
2 reviews Goodwood, ON
10/10

Plumbing problem toilet & bathtub

Fast, efficient, courteous plumbing problem fixed by Brian. He explained in detail how he would go about fixing the problem of the blockage. Thank you very much
Excellent service from start to finish with Roto Rooter. Thank you

Approximate cost of services:
$333.00
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Jason in Markham
Jason in Markham
2 reviews Markham, ON
10/10

Kitchen Drain Clog

Had an issue with a clogged sink. Called in the morning and Brian was there and completed the job in the afternoon of the same day. Arrived when he said he would and completed the job in a timely fashion. Very happy with the service provided.

Approximate cost of services:
$300.00
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Private User
Private User
Private User reviews Mississauga, ON
10/10

Annual drain clean out

Roto-Rooter has been doing an annual drain cleanout for us since 2008. Technicians are always on time and courteous and they explain what they are doing along the way. Definitely recommend.

Approximate cost of services:
$350.00
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Gary in Amherstburg
Gary in Amherstburg
1 review Amherstburg, ON
10/10

Blocked Drain

Slow drainage led to water flowing back out of my furnace room drain. Brian found my two drain clean out connections (one is still under floorboards, so he worked from the other). Sent in the magic snake and cleared my blockage.

Approximate cost of services:
$300.00
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Victor from Toronto
Victor from Toronto
1 review Toronto, ON
10/10

Roto Rooter

I had roots blocking the drain from my furnace humidifier. Another company wanted to dig up the floor in the furnace room and recement the area. The cost was quite large..
Roto Rooter sent Brian over the same day I called.
Brian was most knowledgeable and efficient. He cleaned the drain of the roots and scoped the drain to be sure it was clear. Brian had all the necessary equipmenet and took great care of me needs!
I would strongly recommend him and Roto Rooter!

Approximate cost of services:
$280.00
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G Cerra
G Cerra
1 review Toronto, ON
10/10

General plumbing/Drain Service/Restoration

Have been dealing with Roto Rooter for 7 years now in 2 separate houses and have had nothing but prompt, professional and courteous service. They have given me top notch advice at all turns whether it be drains, pipes, leaks or general restoration.

Clint is as thorough as they come on the restoration end of things and has knowledge well beyond his primary duties. Justin also has given me sound practical advice.

I hear about about other places that may cost a bit less but if you care about prompt and professional service, along with getting things done right the first time don’t hesitate to use Dino and his staff.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Fix plugged laundry tub drain + repair old toilet

Receptionists were helpful and prompt.

Her Osborne was wonderful. Very knowledgable and skilled. Also thoughtful and respectful.

80-year-old mother/grandmother felt very comfortable and confident having Herb in her home to do work, especially during pandemic.

Would definitely use and recommend Roto Rooter in future.

Approximate cost of services:
$700.00
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