I had a good experience with the Rooter Group, Inc. in February 2023. They accommodated their quote visit during an evening. Both the manager , Lester and main Drain Team Leader, Mirakle provided good ideas and answered many questions, explained the options and specific steps. They provided separate quotes if partial work was ordered or various sections only done. The crew are very experienced and familiar with the proper code/ standards and the use of new drain materials.
I had a laundry backup from the Fall 2022 and required this to change the vertical, clay pipe, as a branch to the Main, clay drain. Since I had previous blockages and still a root invasion to some areas of the Main drain, I chose to change the entire Main drain and branch pipes for the Kitchen vertical pipe and the change for the upstairs vertical stack. This one was rusting away.
They 4 man- crew came and did all the work for the 4 days. With digging up the cement floor , they minimized the cement residue, in the air but using their Driller with a damp towel to the drill bit. Even though, I tarped up the areas, there was minimal residue on the tarps. Each completion of the work day, the crew swept the floors. The put the dirt in bags, not out in the work area. This allowed a cleaner work site and ease of old dirt back over the new drains. The last day they even mopped the floors.
The new Y- vertical pipe allows for the washing machine water to go down here, rather than the old set up of going through the laundry sink.
With the Vertical stack from upstairs, the crew was careful to shield the copper piping surrounding the old steel stack, so with demolition, the water pipes were not damaged. The old gradient from the vertical stack was not downward. They improved the gradient with the new set up, adjusted the higher end from here and lowered towards the outside of the house.
The crew also added a new sited, toilet drain on the 3rd day. This was not in the original quote or discussed. They were able to adjust their work progress accordingly. The extra cost was reasonable.
The crew was patient with aligning , making the gradient downward for the 3 -Y connections to the Main drain. They double checked each connection with a camera view through the drains, prior to putting the dirt and applying the new cement to the floor. The cement floor gradient was smooth and transitioned well, so that the old VCT tiles they removed would easily glue back on. ( only two new tiles were required) .
Each branch drain had a clean- out access port. My Kitchen branch had gasket which did not allow a complete seal. With Lesters suggestion- wrap with Teflon tape and extra tightening, it is not leaking now. Mirakle, came over to check that out.
I am very happy with this crews quality of workmanship, giving good description of the project progression/ customer service , the cleaning up each work day completion. The costs were reasonable.

Excellent service, unclogged the drain in no time. Gentleman was knowledgeable and friendly. I highly recommend them.

I had a basement bathtub drain that I could not snake myself. The response from Lester was prompt. The works was fast and efficient. It was a bit pricey but likely worth it.

I had a clogged drain and was unable to fix it myself after much effort. After unsuccessfully contacting several other companies I called Rooter Group, and was impressed from start to finish. They responded quickly and did an excellent job at a very reasonable rate. The work was thorough and professionally done. Great work, and friendly to work with. Highly recommended.

FAST emergency service ! Unplugged my toilet !
Came on a Sunday . No one else even responded !

We were thrilled with the workmanship of the dedicated plumbing team of Lester and Mirko. For six years we had a strong sewage smell emanating from our basement. Various plumbers would come and offer up quick patchwork solutions that were costly and never solved the problem, which just grew worse and worse.

When we called Lester and Mirko, they took the time to listen to our concerns and observations. They did a lot of investigative plumbing work and solved our problem completely.

They replaced our main drain line, added a backwater valve, p-traps and proper floor drainage. Now our home is safe and smell free. They were honest and thorough with their work, as well as courteous, respectful and kind.

We wish we had called them from the start as we would have saved a lot of headaches, time and money!

Just before the July long weekend sewage was backing up in my basement. I called Lester and Sean was at my house within the hour. Sean snaked in and removed a lot of tree roots from the old pipes. The issue was resolved in an hours time and within the quoted price, which was reasonable.
The Rooter team is very knowledgeable and provided recommendations for permanent resolution as well. I am thankful for their quick response and job well done. I will surely consider this team in future and recommend them to others.

We had noticed that every time we turned off a tap there was a banging in the pipes. It was really bad when we did the laundry. We were getting concerned so we called Lester. We have know him for over 20 years as our ‘go to’ guy for any problem we’ve had with our house and he always comes through for us. If he doesn’t know how to fix a problem, he knows someone who does and gets them over to our place. He was wonderful once again and we now have a quiet house. He is reliable, shows up within a reasonable amount of time and honestly wants to help solve your problem without charging you an arm and a leg. I don’t know what would do without him.

Excellent service. Showed up on time and solved the problem. Done once and done right.

All of a sudden my kitchen was completely blocked and it was clear I needed the services of a professional. Lester was super responsive to my online inquiry and Sean came out first thing the next day in the most freezing weather. He was super efficient in his work and left everything just has he found it. I'll definitely use Rooter Group again.