I went to several places and comparison shopped for the exact same things ... Roman's prices were the best by far. Above and beyond that, their customer service was excellent. I lost a rough in for my shower (likely misplaced during renovations) and they replaced it for free. They offered me great advice and ways to "cut corners". Then my sales person left and I was so concerned. No need. The person who took over was every bit as good. I worked with a lot of professionals during a year long renovation and I can't recommend Roman enough. They exceeded expectations on all fronts.