Horrible customer service. Horrible product. Purchased a $500 kitchen faucet which my contractor (who has been in business for 50 years) and TWO plumbers said they would not install as it was absolutely guaranteed to leak on our new oak hardwood floors (due to a different standard of internal construction comparative to many more mainstream brands). First of all, although the sales associate who initially helped us was nice, he and everyone at the store failed to disclose or even mention this MAJOR flaw/inconvenience. Our contractor recommended instead we go for a high end line from a widely renowned brand (sold at a big box store) that has always stood by their products and was founded well before the brand we purchased here was. When we initially purchased this faucet, we were told of their ridiculous ONLY 25% money back return policy, because according to them, driving a faucet from VAUGHAN constitutes for a more "custom order". This alone should have been a red flag for me. When I called the store demanding a full refund, the manager Shelley was rude and hung up the phone before I even had a chance to finish my "Thank you" for honouring a full refund. When we came in to return the product, not one of the sales associates even TRIED to win back our business or offer an alternative to this faucet. An associate who was sitting next to the person processing the refund began saying that our plumber had no idea what he was doing and that the high end line from the brand we purchased was "no good". Any individual or company that makes openly negative remarks about another brand TO A CUSTOMER speaks volumes of their own company. Buyers, I would not give this store your business, there are other high end tap/bath stores in Toronto that would be more deserving of it.