Less than 10 years ago, we had our windows replaced. At the time, we were satisfied with the service Ridley provided. We were not, however, happy with the ease of taking the windows out for cleaning-- the process was much more difficult than has originally been indicated. Two years ago, the windows began showing signs of rotting...turning spongy around the moldings. Although we contacted Ridley, it took a very long time for them to respond. Three times workers came to our house to measure for replacement parts. And they measured wrong. THREE TIMES!!! This isn't rocket science, people. After further aggrevation, and calling the head office, we have given up. The service is truly terrible and they care little about their customers. We still don't have our windows fixed, but have decided to seek help elsewhere, since there isn't any to be had with Ridley. Terrible customer service.
- Approximate cost of services:
- $10,000.00