Not worth the stress and poor quality
Horrible and very disappointing experience with Ridley Doors.
From the start (December 11th) of selecting a door design we have had trouble with communication, wait times and clear estimate settings with prices for different door designs.
The real trouble began after 2 guys from Ridley Doors came to measure the new side entrance door. We had a date set for the installation but when the installers arrived the door was too big and they realized that the measurements taken before were wrong.
Apart from wasting our time and energy on the installation day and multiple communication with addressing the issue on their side as well as trying to get a new installation date and a new door made, we also had to shorten our business trip and worry about the door getting installed a day before our basement tenants arrived as it was for their separate entrance. On top of that they told us that we wouldn't get a door with 3 lock system anymore as the new door had to get cut down.
We reached out to the owners and managers of the company but were met without an apology and no customer service whatsoever. The door did get installed on Easter Friday and the company made their installers go out and work on that day just so we could get the door in before tenants arrived. The installers were amazing though, attention to detail and very friendly. The product itself ended up coming with a 3 lock system but is flimsy as the French doors are wiggly when closed, for almost 8k I'd expect better quality.
Beware! The stress accompanied with hiring Ridley Doors isn't worth it. We are renovating our home and so far have had good experiences with everyone else. I'd recommend a different company for doors!
- Approximate cost of services:
- $8,000.00