Rcc Waterproofing

I have been plagued for the last 18 months by intermittent basement flooding after periods of prolonged and heavy rain.
I contacted 5 apparently qualified Homestars-listed contractors requesting that they determine the cause of the flooding, offer a solution and price. I was frankly disappointed by most of their responses. Of the 5 RCC capably represented by Jamie Hallett advanced a cost-effective and reasonable solution supported by lengthly testing which I performed with my garden hose. The others all lacked Jamie's experience and customer service ethic and were focused mostly on ripping up my entire property based on little forethought and insight.
I awarded the job to RCC to install interior drainage and a sump pump. Just this past week RCC's personable and capable crew comprised of Joe, Jesse and Phillip arrived as scheduled and completed the work promptly and very professionally even to the extent of using some of the excavated material to solve another problem on my property. The site was also left neat and clean leaving little trace of their activity.
At this point I am optimistically looking forward to the next prolonged and heavy rain to hopefully validate Jamie's assessment and Joe's work, at which time I hope to be able to offer a supplementary and positive performance review review.

Overall excellent results.
Sales Force needs improvement.
Administration needs better communication with customers.
Excavator Operator very responsible and capable.
Crew needs better equipment and enough material to perform better and timely, also more training for some of them.

We hired RCC to waterproof a crack on one of the outside walls of our home. The crew of Ryan, Doug and Josh came exactly at 8:30 and worked quickly and efficiently. They would have me look at the progress along the way and explained the work as they proceeded. The work was well done and when complete, all was cleaned up and put back to normal. I appreciated their pride in their work and the company and would definitely recommend RCC Waterproofing to anyone needing this work done.

Anthony Parolin was the operating mgr assigned to my project. He was very helpful very knowledgeable and had an amazing crew take care of my house. They all were very professional cleaning up before leaving every night and during work hours still managed to keep neat and safe. Anthony fully explained the process and what was going to be done to resolve the issue which made me feel comfortable in going through with it I would fully recommend RCC for any basement water issues, they know their stuff and are very fair to deal with.

I had a young man, Brent C, working at my home (May 5, 2016 at 18 Wenliock Cr., London, ON) fixing a leak in my foundation. I was very impressed with the way he did the job and he left my yard looking clean and neat exactly like it looked when he came to the job. He was very polite and I feel that RCC Waterproofing is fortunate to have such a hard working young man in their Company.

For the last year, we have had terrible flooding in our basement. Every major rain storm, we had several inches of water come up through the concrete floor. RCC recommended excavating around the interior of our basement walls and running drainage to our sump pump.

Rob and his crew were absolutely awesome! The project took exactly as long as they said it would. The guys were a pleasure to have in our home: polite and friendly.

We've had several big storms since and no water! We would highly recommend RCC, Rob and his crew!

Justin was the consummate professional, spending a significant amount of time reviewing our situation and meticulously testing our foundation for leaks. Because of his attention to detail, we were able to detect the leak -- coming from the scanty caulking around our sliding door. While Justin's attention to attention to detail means that we won't be needing the services of RCC today, it will ensure that when the time comes to address any foundation issues at our home, or at the homes of any of our friends or family-members, we will be turning to RCC once again. Thanks, Justin, for taking the time to track down the problem!

Went to the home show with a friend a few years ago and we both needed our foundations done. I went ahead with the job and was very pleased. My friend on the other hand didn't and now a few years later their basement and renos are flooded and ruined! My husband and I are now concerned (due to all the rain and possibly power outages) with our sump pump so are planning on having RCC install a battery back up. With the quality and professional service we received before we feel RCC can help us again.

I had RCC come and repair a leak in my basement wall in 2012. At first I was going to remove the drywall and insulation as well as all of my storage area shelving to get at the repair from the inside but decided to do it from the outside in case the leak source was larger than what could be repaired from the inside. The crew that came were hard working and had the area dug out fairly quickly. The leak turned out to be what I initially suspected, a rod hole from the forming and was the size of a quarter. An easy fix and I should have done this from the inside because after they did the repair the RCC crew refused to tamp down the earth they removed as they back filled the hole. They said they didn't have a tamper with them as it was back in the shop and not to worry that it would be fine. I complained at the time about this because over time the earth will settle and sink. Because this area was under my patio I was concerned about having future issues. There was easily three full wheel barrows of earth they didn't put back in the hole. Now here it is four years later (yes it took that long to settle because of a high clay soil) and my patio has sunk and it causing rain water to flow towards the house and it has caused an underground electrical conduit to break under the strain of sinking soil. I repaired the broken conduit last year and now I'm looking at ripping up my patio to level it at my own expense. I should have been more insistent and can only blame myself for not calling their boss but you would think you wouldn't have to ask that it be done correctly.

Before having our basement finished we hired RCC to waterproof our basement, which included 80 ft of interior weeping tile, plus a new sump pump.
Cody, Jeff and their crew arrived on time each morning. At first we were told that the job would take 3 days, but they finished in 2. Throughout the job they were willing to answer any questions we had and explained the process. They were professional, courteous and respectful of us and our space. The finished product looks great and they didn't leave any mess behind. Great job guys! Thanks!
The only reason we aren't giving RCC a 10 is because the initial sales experience wasn't the greatest. There was lots of back and forth with the salesman and he wasn't the best informed about their services. Nonetheless, we would definitely recommend RCC for any waterproofing needs.