I paid in full for installation, paid for 3 years contract in full and when alarm got error and triggered panic I got charged $150.00!!! because I never asked for warranty... I did not even knew its offered or existed if I am paying for monitoring, etc. Seriously stay away for this Company, terrible money grab.
- Company Response
I AM SORRY TO HEAR OUR SERVICES DID NOT MEET YOUR EXPECTATIONS, IF YOU WOULD LIKE TO COMMUNICATE WITH ME DIRECTLY IN HOPES OF RESOLVING THIS MATTER I INVITE YOU TO SEND ME AN EMAIL TO: ESPRIO@ADT.CA