An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I have not had any problems resolving any issues that come up. Customer Service always tries to resolve any issues that I bring to them to my satisfaction. I have no complaints about ADT-Protectron.
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