Primont Homes

We purchased our first home back in Dec 2012 with Primont. At that time, the area east of Donald Cousens Pkwy was just farmland with very little development. We were able to complete our Decor appointment in Jan 2013 with Brenda and our house closed by Aug 2013. No home closes without outstanding issues, but the customer care team at Primont was exceptional in addressing our issues. Mike, the onsite service rep (I would even go as far as calling him THE service manager) was always available to come in and address minor issues I had. There were also some items that were forgotten from our list of upgrades but the customer care centre was able to have the issues resolved with their contractors within a week! During our first year, we experienced a leak in the roof due to a massive ice storm and ice backing up over the shingles. I was lucky enough to catch Mike driving by in his truck and he came in to inspect the issue. He promptly scheduled a service call for us with the roofers as well as replaced a door frame and door in our master that was water damaged. I have been nothing but impressed by the attention to detail and genuine care from Mike, and the rest of the Primont team. After almost 4 years in our first home, we have sold it to move into a detached but I will always have great things to say about the builder, and the quality of our townhouse. I hope these pictures from our listing do it justice! Keep up the great work Mike and team, and remember to treat all your customers the way you treated us, like family. Ciao!