Windows and doors in the entire house
Our home is 4 1/2 years old and we have had nothing but trouble with our windows. Before we even moved in, 3 windows needed to be replaced as the seal had gone on them. Since then, 6 more windows and my front door have also been affected by broken seals. Sure, the windows are covered, but you have to pay to have each one installed. Unfortunately my half moon window also went in my 2 storey home and I had to pay double to have that window repaired. In the 4 years, we have also been dealing with red, black and green mold buildup in every window. Upon calling the company they say that I have too much moisture in the house and that they would send me out some reading material on how to keep the moisture level at a good level. However, I have only hardwood in the home and we also had the company come out to check our moisture levels as we don't want the hardwood to buckle. Go figure, everything was great and the levels were fine. So please tell me, why the issues with the windows? Pollard can't seem to tell me either, why so many windows are going in our home.
After much complaining and trying to resolve the problem, Pollard did offer a discounted price to replace all the failed units in my home. For this, I am thankful and hopefully this will end all my window nightmares.
- Approximate cost of services:
- $20,000.00
- Company Response
Excessive surface condensation on your windows is the first visible sign that the level of humidity in your home is too high. High levels of moisture in the air from a variety of sources, (cooking, showers, laundry and dishwashing, plants)combined with reduced air exchange (the result of improved building practices and more stringent building codes)tranlates into higher levels of humidity and potentially more condensation on windows and patio doors. This excessive moisture will allow the growth of mold if not removed. Further, if this moisture is not removed and is allowed to accumulate inside the glazing cavity, it can compromise the sealant and cause a "seal failure". Pollard Windows manufactures windows and doors that meet or exceed all current manufacturing standards established by the testing standard CAN A440-M90. This testing standard establishes benchmarks for performance related to the penetration of air,water,wind and forced entry. Pollard Windows also manufactures to the Energy Star standard. Our "seal failure" warranty protects you for 25 years from the date of purchase. The details of this warranty can be found on our website: www.pollardwindows.com