The original windows in our Branthaven home were Pollard and had held up very well for close to 30 years. Parts were still available but some of the wood frames were beginning to rot in places and required a significant paint job. (We had done one 6 or so years ago and that had worked.)
We shopped around extensively and checked the various reviews. Pollard was no the cheapest but far from the most expensive. We wanted to deal with a local manufacturer and came to a deal we considered reasonable. Darren, with who we dealt with for the most part was pleasant, helpful and knowledgeable. (Window specs can be confusing!)
During the course of our due diligence we found that we could replace some of the smaller sets of of windows with larger spans of glass. For example in my office we replaced a span of 5 windows with two smaller and one larger window. The result was nothing short of spectacular.
The work was scheduled for 5 days and was done very well indeed. The installer, Bogdan, and his assistant were first class and everything was left clean and tidy on a daily basis.
We noticed a couple of scratches on the patio doors. This was blamed on a change of glass supplier, and replacements were made. A promised door lock was missing and installed subsequently. There were a couple of other minor adjustments that took a long time to get done, but since we had a holdback we were not sweating it.
A number of houses on our street are at the stage of replacing windows and we have had no hesitation in recommending Pollard. (Incidentally Pollard has one of the best guarantees that we found.
Overall, the aesthetics of the new windows are very pleasing, the external sound has been cut down substantially and we love the ease with which the windows open.
One oddity. The kitchen window is awning style. the crank on it does not lay flat and I find that annoying. Since Pollard does read these comments (Hi Dave Carter - Display Centre Manager) if they ever do get around to having that option do get in touch with us as we'd like not to have the handle sticking out awkwardly!
If anyone would like to speak to us about our experience we can be contacted via Pollard I'm sure.
A&RB - Waterdown ON.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Be quicker to deal with any niggly left-over details. This would help their bottom line and reduce costs.
- Any advice to offer fellow homeowners facing a similar project?
- Do your due diligence.
- Company Response
Thank you very much for your kind comments and great feedback. We certainly appreciate you recommending us to your neighbors. Pollard has been a proud supplier for Branthaven Homes for years now. I have contacted Dave and will follow up to see if there is anything we can come up with for your kitchen window. Again, thank you for your feedback and referrals. Most appreciated.