I would NEVER recommend Plumbing Mart to any one. The experience started out pleasant enough. I was told the final payment would be applied on the last day of the renovation - it was not - it was applied 2 days prior at the same time as the 3rd installment. This was well before it was even close to completion.
When I spoke with the "project manager", who happens to be the president of the company, he was extremely rude. He told me that my job was nothing and they didn't care. He said that he doesn't "deal" with customers - yet he took the time to yell at me over the phone (I never met him in person). He said that they have clients that give him the keys and leave the country - this is interesting because I had to give my keys to the installer and he had free reign to come and go as he pleased. The only thing I didn't do was leave the country. They made promises that they did not deliver. I have sent emails and cannot get an answer from any one - "president", "project co-ordinator", or "salesman". No one from the company came by to see the final project. 1 part is missing and I was told from their sales person they would mail it to me. This was 2 weeks ago and I have not yet received it - yet I paid for it.
It was extremely disappointing to have spent a lot of money and be treated with such disrespect. I hope you run... not walk from any dealings with Plumbing Mart.
- Approximate cost of services:
- $5,500.00
- What could this company do to improve their services?
- The "president" should take a lesson in customer service. Don't make promises what you have no intention of fulfilling.
- Any advice to offer fellow homeowners facing a similar project?
- Don't use Plumbing Mart.