Plumbing Mart

Overall experience was bad. We hired them to do a project in my parent’s house, renovation of the master bathroom and some fixes in the second bathroom. We faced many challenges:
- There were multiple mistakes in the order of our selection (wrong type of tile and color were ordered, we had to pickup the tiles ourselves, later wrong panels were ordered and had to be replace, then the drawer panels were the wrong size, had to reorder again, they were delayed for a month)
- Poor customer service and unprofessional in managing conflict and handling of customer complaints (on a call we got yelled at, shouted interrupted and accused of playing tactics not to pay among other statements said to me, at a time when they already had over 90% of the project paid, and the reason for my call was to help mediate between them and my elderly father and help facilitate things)
- They had one person managing the whole project, and one day they pulled him off the project and assigned him to another project, without prior notice without prior discussion leaving a unfunctional bathroom for my elderly over 80 parents for a whole week.
- Extremely poor timeline, the project started in August and just finished a week ago. They were very impatient with the follow up and constantly replied in a prompt unempathetic way (words like relax)
- When we submitted a review on one other platform, we receive threatening emails and they revealed my parents full name and address online, which is a breach of customer confidentiality and totally unprofessional.
The expectations we have as a customer are not much, just to take the time to listen to the customer calmly, identify where the misunderstanding could be and cooperate to work it out together in a calm way, especially when there is elderly in their mid 80’s involved.

AWFUL. Had to get kitchen cabinet manufacturer myself to complete. I was under the impression that's what I hired them for. MY MISTAKE. Company president needs to take responsibility for mess.

We hired Plumbing Mart in 2011 to renovate our bathroom. Our bathroom is 5' x 7', so we need custom work done. We decided to use Plumbing Mart because the sales people seemed professional. We could not have been more wrong. Over the course of the reno, we had to deal with a series of project managers because of Plumbing Mart's internal issues. There was no consistency between managers and certainly no continuity. Pictures were supposed to be take by the Project Manager to mark progress. Non were ever done. We have no proof of our walls being insulated but we are quite sure they are not, as the room is very cold and there is a large curve in what is supposed to be a new wall. The shower plumbing was never done properly and although we requested to have a licensed plumber fix the issue after the 4th attempt, we had to deal with a series of handy men. We were responsible for painting and repainting the damaged wall, and fixing the basement ceiling because of the leaks. Our ongoing issue has been with the poorly constructed custom vanity we had made. The project manager assured us he would take care of it. Two years later, an email trail of excuses and what are probably untruths, and we are no further ahead. The owner of the business was contacted. He asked us to deal with the project manager. The project manager told us he is no longer with the company. Considering he wouldn't fix the problem when he was employed by Plumbing Mart, we cannot fathom him helping us now. We notified the owner of the business of this fact and have never heard from him. It would be ironic if this review is what prompts a response. We have been left with no choice to to fill grievances against the company. Our suggestion to anyone who is thinking of using this company is 'DON'T'! They are only too happy to take your money but will not honour any of their warranties or guarantees.

We contacted Plumbing Mart to renovate our bathroom. They had a showroom at Yonge and 16th which was close to our home. Met with Victor who planned everything, ordered all supplies as agreed upon and visited our home. Just before the start date we were notified that this location had closed down. The Mississauga showroom was their only other location. We would never have chosen a company who were not reasonably close to our home. But we had already paid a deposit by then and there was no turning back. That should have been our first clue that this experience was not going to be a good one. Their workers did good work but showed up only 2-3 times a week. Sometimes we knew when, sometimes we didn't. The construction supervisor supposedly didn't know either telling us at one point his workers were at our house when they weren't. It seemed he was unaware too. One of the faucets that was installed was defective from the manufacturer and by the time this was determined and replacement parts arrived it took 2 more months after the rest of the work was already finished. Their customer service is terrible! Their communication is awful. We do not recommend this company.

I recently completed a powder room renovation through Mississauga Plumbing Mart. I dealt with Mark Noonan, and was extremely happy with the service from beginning to end. He took me to a supplier to view cabinets, and I eventually selected a Kohler cabinet, sink and toilet which was displayed in his showroom. Initially I didn’t think it would work in my room due to the way my current plumbing comes from both the side wall and up through the floor, and the fact the cabinet I liked had high legs which would show the pipes. He was able to reconfigure the pipes to work with the cabinet, and came up with a design to hide the pipes by boxing them in and finishing the box with matching floor marble. This solution worked great.
The actual work was performed by Kevin. It was completed in a timely manner, and Kevin worked very neatly with minimal disruption. He did an excellent job laying the marble floor tiles and the ceramic wall tiles, and also did an excellent job painting. Mark also assisted with a couple of other repairs - one for my kitchen faucet and another toilet that had ongoing issues. Both were remedied and the work was done in a very timely fashion. The job also included some drywall replacement the basement below the bathroom to remove the old drywall which had been damaged by former water leaks. This was done efficiently and effectively by Kevin, and he cleaned and removed all the debris. I’ve had trades people in the past who have left me with messes to clean up after them, and I would have to say I was so happy this was not necessary with Kevin’s work.

Everyone I dealt with was extremely professional, friendly, helpful and knowledgeable. I would recommend their organization to others, and would consider using them again for any future projects.

We were seriously disappointed in Plumbing Mart on Dundas St. Mississauga. We did not receive the contract we were told we would get in the mail before the job was begun. We did not get it when we complained. The single worker sent to do the job did not have his tradesman papers and announced he had been a computer programer and this was his first job. He was sincere in his efforts to do good work, however it was extremely slow. Then Mark began pushing him to move faster and not worry so much about being perfect. The quality of the work then deteriorated. Decisions were made without our input and the work became quite unsatisfactory. For example, you can't reach the faucet from the bathtub without standing up. It is 53 inches above the bottom of the tub and 32 inches above the spout. We expressed concerns to Mark who would not remedy anything and it was useless to try to resolve matters with him. Having lost faith in his service we told him we did not want to work with him anymore. He had taken our credit card number and re embursed himself well taking $9500. We now will buy another vanity and glass for tub/shower and get them as well as toilette and vanity/sink installed. We are now getting things finalized by purchasing remaining pieces and having another professional worker complete the job.
We learned a lot about "buyer beware".