Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
Burlington ON L7L 5R9
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Verba volant scripta manent
Verba volant scripta manent
2 reviews Mississauga, ON
6/10

Liner replacement

This is a nice store with lots of cool items nice and helpful employees. On the down side it took me some time to pick up the liner, as the products were mounted on a wall without visible product name or obvious classification.

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the feedback - All of our liners on the wall are segmented by category and often have a sticker on the back corner for identification.

Previous versions of this review:

Verba volant scripta manent
Verba volant scripta manent
2 reviews Mississauga, ON
1/10

Liner replacement - one third of summer is gone!

Better buy from another store, do yourself a favor and avoid headache, and loss of time and money!

Initial comment: "This is a nice store with lots of cool items nice and helpful employees. On the down side it took me some time to pick up the liner, as the products were mounted on a wall without visible product name or obvious classification."
Additional comments:
Liner installed after 22 days from the initial set date. One third of summer gone.
Patch up work done by a junior staff with experienced ones running like crazy, to fix the trouble created. Unconsidered regarding the owner total costs as lots of electricity, water and time spent for, at best, a mediocre execution. Blowers run for 3 days and nights nonstop, water for 5 due to leak. Seven employees visited the site, 12 calls initiated by me pointing up defects and requesting help, 3 days off from work followed by 3 working from home days, no appointment was taking place when initially scheduled.
I spent close to $ 4K for a new liner to get a one with a 6x4 patch, and an over stretch (in my opinion) liner that will probably cost me $ 1K per year to fix after the first 2 years.
Manufacturer offers 25 years of warranty for the top of the line product, but you really only get just one year as it not covers the improper installation.
Big difference between service promised and the result.
Once again please avoid this unpleasant experience.

Approximate cost of services:
$3,500.00