Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
4265 Fairview Street Burlington ON L7L 5R9
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75%

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Reviews for Pioneer Family Pools

Average customer rating:
7.1 10 (120 reviews)

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Kevin in Hamilton
Kevin in Hamilton
1 review Hamilton, ON
10/10

Above Ground Pool Heater

I am in the works of Installing my above ground pool heater so I went into the store to ask questions/advice on how to install it. I spoke with Carl for awhile about it and he was very knowledgeable about the products and gave me excellent advice. I also had some other questions that I was unsure about so I emailed him and I got a response very quickly. I have always bought everything from this store and I would recommend speaking with Carl if you have any technical questions, problems or issues. A big Thank you to Carl!

1 of 1 people found this review helpful.
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kturchyn in Dundas
kturchyn in Dundas
1 review Hamilton, ON
10/10

Onground pool installation

Pioneer Pools friendly knowledgeable staff put me at ease with making all the decisions necessary in putting in a pool. They were able to work well within my budget and helped me through my entire planning process which in addition to the pool itself included fencing, electrical and gas line installation and decking. If you need help in finding a contractor to complete work that they don't do themselves they have professionals that they have worked with before and found to be reliable that they can put you in contact with. This helped tremendously with my installation as the outside contractors were familiar with Pioneer Pools and their installation methods. Pioneer Pools crew showed up on time when they said they would even though it was snowing! They worked through the snow and mud and completed the installation as they said they would. But they didn't walk away then. They have someone who takes you to "Pool School" and spends several hours with you making sure you understand the workings of your pool. Everyone I came in contact with was very pleasant and helpful. I would highly recommend Pioneer Pools.

1 of 2 people found this review helpful.
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Bob M
Bob M
1 review Hamilton, ON
10/10

Wonderful Experience

I had Chris from Hamilton Pioneer Pools walk us through the process of picking the right shape, and size pool for our yard. From day 1 we could see he knew what he was talking about. Our pool was completed ahead of our scheduled installation date. The install team were also fantastic. Once again you can see they've been doing this for a long time, and they know their stuff. Pool looks beautiful, because we listened to Chris and took his advise on a dark blue liner. We would HIGHLY recommend Chris from Pioneer Pools. YOU WON'T BE SORRY!
see Pioneer Pools to get your next pool.

1 of 2 people found this review helpful.
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Mark V in Caledon
Mark V in Caledon
3 reviews Caledon, ON
8/10

Pool looks great!

We had our pool installed in the summer of 2018, and are happy with it. The pricing was a bit above middle of the road, and the service was good. There were a few delays getting it installed, but most of that was weather related. There was one issue with the design, in that there was no concrete poured from the gate to the concrete pool border. We did not pick up on it, but we think it is something they should have caught. However when we asked them about it, they put in a couple of nice patio stones to bridge the gap, at no extra charge. We also had them install a wood stove pool heater. It was their first time installing one, but they were accommodating and did a good job.

We are happy with our pool, thought we got good value for our money, and would have no problem recommending them to a friend.

0 of 1 people found this review helpful.
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Company Response

Thank you very much for your review Mark. We really appreciate the time you have taken. I will make sure to clarify with build team on the concrete pour you have mentioned. Have a great time swimming this year!

Steve in Burlington
Steve in Burlington
1 review Burlington, ON
0/10

Pool Heater Purchase Gone Terribly Wrong

Purchased a pool heater in the summer of 2018 without financing. About three months later, out of the blue, I receive a letter from a collection agency demanding that I pay Pioneer Pool an additional $325.00 for the heater with the consequences of not paying that they would damage my credit rating and possibly take me to court! In didn't realize that a store could increase the price of something after it was purchased and expect to be paid retroactively. I obviously refused to pay it and now I've been informed that the amount "owed" was sent to the credit bureau. I've shopped at that store for over ten years. I've purchased pumps, filters, piping, salt, and patio furniture all of which adds up to more than $10,000 over the last few years and I am very concerned that at any point they will come back and say that they've raised their prices on any one of the items I've already purchased and expect that I will now pay the difference. It's absolutely crazy! Please let me know if Pioneer Pools has done this to you. I intend to fight this unethical practice and inform my neighbours in the Lorne Park area about the potential issues of buying anything from that store.

2 of 3 people found this review helpful.
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Company Response

HI Steve, I am having someone reach out to you today regarding this. It is not often that we do not clarify any components or expense (product + labour + technical requirements) prior to the service call. If we did not communicate this, I am very sorry and we will rectify with you today. We would always honour original quotations and never increase a price without your awareness of such a matter. Thank you for your understanding while we look into this for you.

Private User
Private User
Private User reviews Oakville, ON
10/10

pool instulation

our Pool went in ahead of schedule, no issues, friendly hard working crew. Landscaping went well did the little extra over and above.
I would not hesitate to use Pioneer again.

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Company Response

Ahead of schedule is always what we want! Thank you for the glowing recommendation!

Poolsideinthe905 in Burlington
Poolsideinthe905 in Burlington
1 review Burlington, ON
10/10

Poolside Haven

We could not be happier with our pool design, construction and installation. All subcontractors were great and pioneer pool staff were all professional, well versed in swimming pools and friendly. Everything was done on schedule and the pool makes us feel like we are at a resort on vacation, every day!

1 of 2 people found this review helpful.
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Company Response

Thank you soooo much for the amazing review! It is important that we stay on schedule and provide you your backyard oasis in the most efficient time possible while maintaining the highest quality standards! Enjoy swimming this summer.

crots15 in Milton
crots15 in Milton
1 review Burlington, ON
10/10

Pool

Hey Jeremy,

We haven’t had the chance to formely write to you as life always seems to get in the way.

We just wanted to thank you and the Pioneer family for making our vision of a backyard oasis come to life. The crews that we met and dealt with along the way were very hard working, knowledgeable and respectful to our property and to our fellow neighbours. During the course of this very big construction project we always felt that someone was only a phone call or email away. Although no project renovation or construction goes without hiccups everything for us went very well and on the timeline laid out.

We are very happy with the end look of our backyard pool and again would like to send our appreciation to all those who had a hand in building our pool.

Sincerely,

The Croteau family:
Derron, Christine, Janelle, Amélie and Téa

1 of 2 people found this review helpful.
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Company Response

To the Croteau family - we cannot thank you enough for choosing us! I am so happy to hear that the project exceeded your expectations. Looking forward to seeing your store. Enjoy swimming next season :)

CP in Burlington
CP in Burlington
1 review Burlington, ON
10/10

Rare ro find this kind of cuatomer service

I went into Pioneer on Fairview for my pool items and never really looked at their patio furniture before. I was completely surprised by their variety of product, quality and displays. I spoke to Adreanna who was extremely helpful, never pushy and new exactly how to help me choose what I wanted for my yard. I’ve been looking for a long time and now I’m so excited for spring when I can receive and set up the new furniture! Thank you adreanna! Anything else for my patio - I will be back for sure.

1 of 2 people found this review helpful.
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Company Response

Thank you so much! Adreanna is amazing and always takes extra care of what our customers are looking for. We hope you love your new patio set.

Sherry R in Burlington
Sherry R in Burlington
1 review Burlington, ON
10/10

Better service

Have had some issues regarding our hot tub. Your repair man Mike made us feel a lot better about the company. He repaired our issue and helped us get out tub cover back working as it should. He set it all up and was done smoothly and efficient. He was friendly and cleaned up his mess. Thank you!.

2 of 3 people found this review helpful.
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Company Response

thank you so much Sherry! Such great feedback and I know Michael will really appreciate it.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pioneer Family Pools

At Pioneer Family Pools, we are committed to providing family and friends with a better leisure living!

Smartphones and the internet have accelerated the way in which we interact, but that doesn't mean you can't take the time to break away.

At Pioneer Family Pools, it's all about family to us. We understand that relaxing in your soothing hot tub, or enjoying a summer barbecue by the pool with our all-new collections of patio furniture and accessories, are the much-needed moments in your busy life - those moments you truly cherish with family and friends.

Give us a call today.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Pools, Hot Tubs, Patio Furniture, Maintenance Products, Chemicals, Service
SERVICES
Full Service Pool and Hot tub Options. Safety Cover, Liner and Custom Covers.
BRANDS
Hayward, Zodiac, Polaris, Paramount, Atom, Pentair
SPECIALITIES
Pool, Hot tubs and Patio Furniture
WEBSITE
https://www.pioneerfamilypools.ca/
YEAR ESTABLISHED
1965
NUMBER OF EMPLOYEES
250
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.