Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

75%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Pioneer Family Pools

Average customer rating:
7 10 (109 reviews)

Sort by

HomeStars in Toronto
HomeStars in Toronto
1 review Burlington, ON
10/10

Pool, outdoor furniture

Pioneer pools installed our pool 5 years ago. There customer service from the initial consult, during the installation as well as their follow up care has always been top notch. We have called the pioneer pools store in Burlington with different issues over the years. There staff is all very knowledgeable and attempt to walk you through the issue with your pool over the phone. If the problem can not be solved over the phone, someone is out at your home solving the issue very promptly.
Cam Brown was fantastic with the initial information about installing a pool. What we would need as well as the cost. Tyler is our go to guy in regards to the maintenance. Adriannia has helped us select cushions, bar stools and this year our outdoor fireplace.
We couldn’t be happier with Pioneer Pools and would highly recommend them!!

Was this review helpful? Yes No
Company Response

Thank you so very much for letting us know. It sounds like you have all of our products - which is amazing to hear. And I am ever happier to hear that you have received paralleled service in all areas. We thank you very much for your business and look forward to seeing you in Burlington again soon.

Verba volant scripta manent
Verba volant scripta manent
2 reviews Mississauga, ON
6/10

Liner replacement

This is a nice store with lots of cool items nice and helpful employees. On the down side it took me some time to pick up the liner, as the products were mounted on a wall without visible product name or obvious classification.

Review has 1 previous version
Was this review helpful? Yes No
Company Response

Thank you for the feedback - All of our liners on the wall are segmented by category and often have a sticker on the back corner for identification.

Maggie in Toronto
Maggie in Toronto
1 review Vaughan, ON
3/10

Above ground pool install

Decided to go with Pioneer Pools after a lengthy search and discussion with friends, family and my own time as all recommended their services.

Actual sale of bill was great, with great service but that's where it ended. Installation team was late, failed to call and advise which cost me extra time/money on install day. A lot of hidden costs and requirements from home owner to prep and provide patio slabs, potential cost for extra piping which were not disclosed at the time of sale or advised by installation team upon booking date..so again more time/aggravation and money spent.

Received call the day the plumber was attending my home to complete plumbing that the heater we purchased was being discontinued and removed from their stock due to poor quality. Was not provided with any other solution at the time of call however I had to follow up with sales person on what next steps were going to be. Suggestion included purchasing a gas heater to a cost of 1500.00 plus installation. Many phone calls/emails finally the owner decided to provide me with the heater at cost and an install of 1200.00. Another round of emails/calls from myself their final offer was the cost of the heater and half of the install. Very dissapointing and alot of extra money, not budgeted for. Went with this option as I wanted a heater with this pool from the start.

To end this all, found out that the solar covers/reel for cover not installed and had to be picked up by us. Came home to find the solar cover have to be cut to size and reel installed by ourselves.

This company is not upfront about their costs/install - Better to go with a company who is upfront about all costs and actually completes their install from start to finish. I wanted to just go into my pool not spend extra money and time

Was this review helpful? Yes No
Company Response

Hi Maggie, thank you for voicing your concerns. I'm not 100% sure I fully understand either what happened with the heater but if you would be willing to send me your contact info, I would like to dig a little deeper into what happened here. My contact is [email protected] With regards to the solar cover and slabs which I assume were for under the equipment? The equipment base should have been communicated initially. And for the solar blanket - this is the case with all pools. The winter cover and solar blanket are traditionally picked up at the time of orientation or final payment and depending on the size of the pool, many solar blankets do require to be cut to size as they come standard. But all in all, it sounds like more should have been clarified at the time of purchase. I would be happy to review with you if you have an opportunity to discuss. Thank you in advance,

Dino Riccardi in Burlington
Dino Riccardi in Burlington
1 review Burlington, ON
10/10

Service

A heartfelt thank you going out to Beata! Service received was truly impeccable as always! Courteous, professional & above all, customer care! Truly the best in the biz! Thank you

Was this review helpful? Yes No
Company Response

Thank you Dino!! Beata is awesome! I am so happy she was able to assist as you had expected. I will make sure to let her know. Thank you again.

Penguins#29 in Burlington
Penguins#29 in Burlington
1 review Burlington, ON
10/10

Patio furniture

I needed to add and replace some patio furniture to my existing set. Adreana at the Burlington store had some fantastic ideas and suggestions. She helped make our backyard a comfortable getaway.

Was this review helpful? Yes No
Company Response

That is amazing to hear! Adreanna always has great suggestions and i am thrilled to know we could assist. We hope you enjoy your backyard this summer now the weather is finally hear!!

Private User
Private User
1 review Toronto, ON
10/10

Patio Furniture Purchase

Adreanna was an absolute pleasure to work with on our outdoor furniture. She was very knowledgeable and took the extra time to answer all of our questions. It was a great experience working with her and Pioneer and we love our new coral beach and paris dining sets!

Was this review helpful? Yes No
Company Response

Thank you. Adreanna is extremely hard working and we are so happy you could work with her. Enjoy your new patio furniture and we hope you have a fabulous summer!

Firness13 in Burlington
Firness13 in Burlington
1 review Burlington, ON
10/10

Pool liner

The service department messed up my liner. They came back and installed a new one. They also gave me a 100 gift card for the extra water costs. Amanda from the Brantford store was amazing. Meg from the Burlington store followed up immediately. She took all my calls. Excellent customer service. Constant follow up emails and calls. I would like to commend them both. Mistakes happen but Meg was fantastic solving the problems. Very satisfied with the service.

Was this review helpful? Yes No
Company Response

thank you so very much for this! we are definitely not perfect as much as we try to provide the best service we can. thank you for letting our team know that their efforts were a success and we thank you for your patience and business.

Greg in Minden
Greg in Minden
1 review Minden, ON
10/10

Above Ground Pool

I would like to thank (Barrie) Pioneer pools for our 15 X 30 Venture pool. The sales staff, Mark, answering most of my questions and Kelly who orchestrated the installation were excellent to work with. The installation group lead by Scott and his team did a excellent job. They had to travel from Barrie to Minden and were on time both days of installation. All the young men involved were very polite with us when asked questions.
Great job

Was this review helpful? Yes No
Company Response

Thank you so much Greg! We are so excited about your new pool and that we could answer all of the questions that you had.

Ron in Dundas
Ron in Dundas
1 review Hamilton, ON
10/10

Pool

We hired Pioneer pools to install an in-ground pool last year. We went with an L-shaped pool with a salt water system (Nature 2 FusionSoft), heater and ozone system. Overall, the process was really simple and everyone that worked on the project was helpful and trustworthy. It was the largest renovation project that we have been through, and although we had some anxiety at some points, our fears were washed away by the professionalism of everyone at Pioneer Pools. We also hired Cedar Springs to complete the project and I have never seen two firms work better together on one project. The timing of all aspects of the build was arranged between Cedar Springs and Pioneer Pools and we were able to go about our lives while the project worked through the various stages. We did not have to chase or follow up with anyone.

The work was completed in November 2017 so this is our first taste of summer with the pool and new backyard, and we are absolutely thrilled. The total project was exactly what we expected and have fallen in love with our new oasis in our backyard. The final pool orientation was a nice finishing touch and we are very comfortable with managing our pool for the next 10+ years.

Was this review helpful?
Company Response

Thank you so much Ron! It's the perfect swimming weather - finally! We are thrilled to hear that you are enjoying your pool and that you have taken the time to share this review. Thank you again and sincerely, Courtney

A in Brantford
A in Brantford
1 review Brantford, ON
0/10

Pool liner installation

Well... decided to get my liner changed and installed by pioneer. Worst decision ever.
Today was the 4th time they tried to fix a wrinkle in the liner .(liner was installed a year ago initially) nothing looks fixed and they just left and started filling up the pool like it was done.
I asked one of their installers (peter) to have a look under the liner and to properly reinstall it since the entire bottom of the pool looks bumpy and not smooth. Looks like crap.
He assured me they will re-trowel the sand underneath and that they will remove the rock I pointed to him that was stuck under the liner. Well I came home today. Bottom of the pool still bumpy and looks like crap. Rock is still there and wrinkle... still there.
Save your money . Go somewhere else. I will be seeking legal advice if this doesnt get addressed asap. I suspect entire liner needs to be replaced because they measured it too big for my pool ..hence the wrinkle that wont go away. This is the 3rd time I had to drain my pool for nothing .

Was this review helpful?
Company Response

Hi Adam, I received your original inquiry on our Facebook page and I understand all of these concerns were resolved and you are satisfied with the final product. We were out to make everything to your liking and you had voices to our service manager that you are happy with the end result which is fantastic! Glad we could help and make you a happy customer again! Enjoy swimming season!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pioneer Family Pools

At Pioneer Family Pools, we are committed to providing family and friends with a better leisure living!

Smartphones and the internet have accelerated the way in which we interact, but that doesn't mean you can't take the time to break away.

At Pioneer Family Pools, it's all about family to us. We understand that relaxing in your soothing hot tub, or enjoying a summer barbecue by the pool with our all-new collections of patio furniture and accessories, are the much-needed moments in your busy life - those moments you truly cherish with family and friends.

Give us a call today.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Pools, Hot Tubs, Patio Furniture, Maintenance Products, Chemicals, Service
SERVICES
Full Service Pool and Hot tub Options. Safety Cover, Liner and Custom Covers.
BRANDS
Hayward, Zodiac, Polaris, Paramount, Atom, Pentair
SPECIALITIES
Pool, Hot tubs and Patio Furniture
WEBSITE
https://www.pioneerfamilypools.ca/
YEAR ESTABLISHED
1965
NUMBER OF EMPLOYEES
250
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.