We walked into Pioneer Pools in Markham, one wintery March day and met Kyle. We explained to him that we wanted to redo our small downtown Toronto back yard and we wanted a 2/3 person hot tub. After asking us some questions about the size of our space and our planned usage, Kyle made several suggestions and took time to explain to us the differences of his suggestions using the floor models (as the showroom did not have any 2/3 person tubs on the floor). We felt no pressure to make a purchase and Kyle was more than happy to take his time to educate us.
We took time to do our own research and decided to place our order with Pioneer Pools and Kyle. We explained to him that since we were getting our back yard landscaped at the same time and were planning to access it via a neighbour’s lot that the time window would be tight for the delivery of the tub as it had to mesh with the landscaper’s timeline. The window was tight about 3 hours, but Kyle assured us that this could be met. Sure enough, the scheduled day of the delivery, our Hot Tub arrived within the time window and our back yard was landscaped and Hot Tub set up within the time frame. We love our little oasis in the city.
After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.
Thank you Kyle and Pioneer Pools for the wonderful sales experience and after care.