replaced front and rear home entrance systems
Windows & Doors Installation & Service review in
GEORGETOWN
The sales team was helpful. The selection ,while not limited, wasfairly standard but what they had to offer was attractive and seemed of good quality. Installation was efficient and satisfactory - they were clean, punctual and non-invasive. The follow-up to concerns have been disastorous. The inside main steel door is beautiful - we've received many comploments - they have changed the look of the house. The storm doors, however, have a defective closing system and they no longer hold their weather seal. Despite numerous phone calls to the service department, no one has returned our calls. Our next step will be to visit them in person to address our concerns.
- Approximate cost of services:
- $12,000.00
- What could this company do to improve their services?
- Not induce hatred by their customers by ignoring them. Respond to customer concerns and follow up in a timely fashion.
- Any advice to offer fellow homeowners facing a similar project?
- Consider consulting local installers - they may be more accessible to you.
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