Disasterous Window Installation Experience
The experience started well enough with a really nice sales guy. We signed up to have our front windows replaced and shortly after someone came to measure. Installation was supposed to happen 60 days later. Over one year later the job was completed. It wasn't complex. Two windows, but it took 3 attempts. It took many more phone calls to get action. The original sales guy never returned our call. The head office had no idea what the issue was.
- Approximate cost of services:
- $9,000.00
- Company Response
Dear John,
We are very sorry to hear of your experience. We strive to deliver a positive and timely window solution for every customer but we clearly missed the mark with you. Unfortunately, from your post we have no way to identify who you are but would like to discuss further. If you are willing to have a conversation, please feel free to contact our Operations Manager. His name is Cam Goede and can be reached at 905-362-5330 or by email at goedejc@pella.com
We look forward to discussing this with you and fully understanding the sequence of events.
Thank you for taking the time to reach out.