MY PROJECT TOOK 3 YEARS TO COMPLETE
Toronto
DO NOT USE PELLA.
1. THEIR ATTENTION TO DETAIL IS ABSENT. Their sales team took all the measurements and specs - their install team comes back to check the details - all of which were wrong. Doors opening the wrong ways, wrong measurements, wrong window styles and colours.
2. DELAYS DELAYS DELAYS. We met the sales team in September of 2021. The install date we were given was May. But items were lost and instead they installed piecemeal. OVER A FEW YEARS.
3. WORST COMMUNICATION ON THE PLANET. Months between responses. I can't believe this business is even operating with this sort of customer interaction.
- Approximate cost of services:
- $24,000.00
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