Pasword Protection Services Inc

Alarm Systems
122 Hughson Street South Hamilton ON L8N 1P6
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Alarm Systems
Pasword Protection Services Inc
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53%

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Reviews for Pasword Protection Services Inc

Average customer rating:
7 10 (6 reviews)

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Willy in Niagara Falls
Willy in Niagara Falls
1 review Niagara Falls, ON
2/10

They do not work with you, bureaucratic.

We needed wireless for whole system as our house was finished. Some sensors began failing. We were told that the whole system had to be replaced since that line was discontinued.
I was adamant that I wanted to have a new system based on a wireless standard so that this would not happen again (that replacement parts would always be available). They were adamant that was not an option. They wanted us to take the full risk that we may need to replace an entire ~$2000 system at anytime in the future. Neither they nor the manufacturers are willing to take any risk.
So I closed down the account. Or so I thought. I got a bill around a year later that we have an overdue balance. We did not have a functioning alarm system during that time; we were not getting any service. Their monitoring centre would clearly see our system was not running.
I explained the situation but they absolutely insisted that I pay that balance. I was clear that we do want the service, we DO want to be a customer, but we want to make sure we have a long-term service for our investment. Nope. So after about 2 years, I will pay the bill, sign up with another company, and leave these reviews. For the gain of $162.04 they have lost at least one revenue stream, likely more.

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Private User
Private User
Private User reviews Burlington, ON
10/10

Cameras for my business

I was in the market for new cameras as my system had been reaching its "best before" date. I called Pasword and was patched directly to their sales rep who had a wealth of knowledge on cameras. He informed me that I could reuse the wiring and upgrade the cameras and recorder. The quote was very fair and I decided to proceed. They slotted me in very quickly and I had my new cameras by the end of the week. The technicians were very prompt, clean and tidy. They even gave me a few networking tips to improve my internet connection. Once all the cameras had been replaced, they installed the app on my phone and showed me how to use it. The picture quality was phenomenal, and I paid a fraction of what I would have had to run new wire. Highly recommended.

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Private User
Private User
Private User reviews Niagara Falls, ON
0/10

SECURITY SYSTEM NIGHTMARE

Where do I begin???? It has been nothing but torture since 2012....false alarms numerous times resulting in firefighters breaking down the door to get into the home, terrible customer service, constantly charging for techs to come out to fix the MALFUNCTIONING EQUIPMENT...no response to emails from the GM...no response from the GM to the Better Business Bureau after filing complaints with them. The last straw was the system was not communicating...they wanted to charge us 170.00 to replace the panel that no longer worked, we asked for them to cover this fee, they declined...they would rather lose a customer that has paid their bills faithfully for 5 years and put up with all their crap then to cover the cost of 170.00 which equates to 5 months of monitoring. Told them to cancel the service immediately. Stay away from this company!!!! If you have any problems with your system, they will not only NOT RESPOND but CONTINUALLY CHARGE YOU TO FIX IT!

1 of 1 people found this review helpful.
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Graeme Vivos from Hamilton
Graeme Vivos from Hamilton
1 review Hamilton, ON
10/10

Home Alarm System

I recently got a home alarm system from Pasword protection (www.paswordprotection.com/). The security consultant was very knowledgeable and helped my wife and I get the right system for our needs. The technician was also very nice and professional. Overall, I'm happy with our service so far :)

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Jason in Hamilton
Jason in Hamilton
4 reviews HAMILTON, ON
10/10

Alarm Installation

We had an alarm system installed recently. The installation was done quickly and there were no problems at all. The installer was very helpful and helped us get set up with the alarm, and how to use it. Our home is now safe because of Password Protection.

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agkz
agkz
3 reviews Hamilton, ON

First Review

10/10

alarm system

We had an alarm system put into our home a few years ago because my husband travelled a lot. The sales rep, Dean, explained it all very well and made suggestions as to what we should have. We also got a smoke detector from them. The installation was very good even though there were many problems because of where our home wiring and phone 'stuff' was but they worked through it. All is good and we are happy.

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