My worst shopping experience ever dealing with these guys. The paving stones I liked were in stock but I needed more for the job I was planning . Tony the manager (owner ?) phoned the supplier and ordered more under his account. He has not provided an invoice or any written confirmation of this order.
He got angry with me and willing to cancel the order after I asked him for receipt showing HST was paid. Grudgingly he provided a handwritten receipt with no reference to the actual transaction details, not really useful for any follow-ups. In hindsight I should have followed my instinct and cancel the order. After taking home the bricks I bought from the stock I worked on the layout and realized that the 3 different sizes can be arranged in a pleasing pattern. Since the only information I had was the model name, by searching the Internet I found the Supplier was ARMTEC. I contacted the landscaping division and asked if they could
modify the order placed on my behalf, which did not affect the total square footage ordered merely the allocation among three different sizes. The order desk confirmed the change on the phone.
Upon delivery to my surprise all the bricks delivered were full size and different size than the order I brought home. (They were 9x12 instead of 9x6). The policy I was told is that no change could be made to the order without the originator’s approval, in this case O’Flaherty’s.
When I phoned O’Flaherty’s Tony got very angry with me because I contacted ARMTEC and rudely hung up saying too bad that is my problem.
I trusted this man who acts deceivingly casual and friendly but hides darker
personality traits revealed by his short temper and rude insulting mannerism.
In conclusion these are the failure points:
• No written confirmation provided to the customer
• Attempt to hide billing information and Supplier’s name
• No concerns shown for Customer needs
• No technical product information provided (e.g. layout patterns)
• Totally non-professional and insulting behavior
Finally ARMTEC came to rescue intervened with Tony on my behalf and made the requested changes to the order for which I am very grateful.
Nevertheless I felt compelled to disclose this incident in order to warn future customers when dealing with O’Flaherty’s.
- Approximate cost of services:
- $700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?